need some return advice/ info!

[adamlovesu]

hey guys im ordering my nexus one on february 12th. ive read all about the screen issues and dead pixels and ppls phones bricking and dieng......... if my phone does one of these things is it possible to replace it???????? ive read about all the return issues..... so im just wondering if its possible to return and or replace the device.........

 

[Rusty]

Yes it's possible, just need to get onto the "local" HTC service centre

 

[adamlovesu]

Yes it's possible, just need to get onto the "local" HTC service centre

there arent any ...... well maybe for you lol you live in the uk lol.

 

[Rusty]

Hmmm... going to be difficult, where do you live not to have an HTC presence?

 

[adamlovesu]

Hmmm... going to be difficult, where do you live not to have an HTC presence?

new york. no store..... just a call..... but i heard its nearly impossible to return the device ....

 

[Rusty]

Jeebs, HTC will sort you out in the US... I was expecting Kazakhstan or something LOL

This is why I put local in "s

 

[adamlovesu]

Jeebs, HTC will sort you out in the US... I was expecting Kazakhstan or something LOL

This is why I put local in "s

lolz nope. but ive read that when the pone bricks or somehting stops working on its own htc wont replace the device....

 

[Rusty]

Odd, must say I've read the opposite, being in the country of the company you're buying from, if anything, should give you extra rights over me in the UK... surely Google are obliged to replace it as per your consumer rights, as you have a contract of sale?

 

[acjei]

LOL @ Kazakhstan

 

[oniongirl]

lolz nope. but ive read that when the pone bricks or somehting stops working on its own htc wont replace the device....

If you've rooted the phone, they won't replace it, even if it's a manufacturing defect. So if you root and somehow manage to brick it (I have no idea if that's even possible, rooting my phone hasn't even occurred to me to be something I might want to do) you will not be able to get it replaced under warranty.

They will still fix hardware faults for a fee, I expect

 

[Necorum]

If you've rooted the phone, they won't replace it, even if it's a manufacturing defect. So if you root and somehow manage to brick it (I have no idea if that's even possible, rooting my phone hasn't even occurred to me to be something I might want to do) you will not be able to get it replaced under warranty.

They will still fix hardware faults for a fee, I expect

This is true and you can replace your phone in the US. You get 14 days everywhere BUT cali. Cali gets 30 days grace period. As long as your phone hasnt been dropped, water damage etc you can send it in for a repair. This of course doesnt mean wait 13 days and call in and say I opened the box and the screen was cracked.

Never root your phone and call for a replacement

 

[raremage]

new york. no store..... just a call..... but i heard its nearly impossible to return the device ....

I returned mine with no problems and no arguments. Just told them I loved the device but the TMo coverage wasn't good enough for me. RMA'd it right away.

 

[Necorum]

I returned mine with no problems and no arguments. Just told them I loved the device but the TMo coverage wasn't good enough for me. RMA'd it right away.

Glad to hear that. Thats is how its suppose to go. You going to get it on another carrier???

 

[raremage]

Glad to hear that. Thats is how its suppose to go. You going to get it on another carrier???

I fully intend to get one on Verizon as soon as it is available. For the moment I've got a Droid, and I'm playing with a Palm Pre as well.

 

[webdave]

lolz nope. but ive read that when the pone bricks or somehting stops working on its own htc wont replace the device....

Don't believe everything you read online.