Verizon sales people are a joke!!, but honestly it's not their fault. I was in there yesterday b/c I'm deciding to pull the trigger on getting a tablet & I did more talking then the sales girl and even had another customer come up to me and say "when your done helping her, can you help me?" You could tell she was very embarassed. This has to be a training issue at Verizon b/c there is no way these people are that stupid whether it be in store on via customer service (*611). That is why you have to know your stuff before you go in there. Thanks goodness for sites like these b/c I'd probably be using an iPhone for God sake.