Help Evo 3D Software Update Coming August 23rd (rolling out now)

[marctronixx]

yes the update will indeed show up again.

 

[Androidalltheway]

After reading about the update, been thinking bout going back to the evo 3d, since the update has the audio been increased? is it noticeably faster?

 

[z50king]

You guys better check this out. HTC is monitoring everything you guys do. Not just Google, but HTC as well. It is possible for them to check and report if you are rooted as well

http://androidforums.com/htc-evo-3d/400449-htcs-user-behavior-logging-os-2-3-4-a.html

 

[DonB]

I was just going to ask you how you got this to work as i have tried and it did not work for me, and then I saw your edit at the bottom of your post, maybe we should bombard HTC with emails about this, that is the best way to get things done with them. IMO

The Update is available now. Just finished it and am extremely happy that HTC has fixed the problem of not being able to access the menu key when an inbound call comes into the phone while the screen is locked. The older Sense version on the EVO 4G allowed this to be done so that you could send a quick text message to the person calling you, instead of answering their call. This came in handy when I was on the phone and received another call, so that I could easily setup a canned text of "Thank you for calling, I am on the phone or busy right now, I will call you back as soon as I can" or something similar. Now I can enjoy my 3D even more!

Edit: I could have swore this worked for me right after the update, but I cannot get it to work again. Bummer

 

[toddpedersen]

No, it is still not working like it did on the original EVO 4G, but then I got to thinking, that in all reality, when the phone is in sleep mode and you get a call you want to ignore, you can simply decline it to send it to voicemail. My thinking is that HTC feels that the only time you should be sending a text message to the caller is when your truely on the phone (which does in fact work) or if you happen to be using your phone in some fashion, when you get an inbound call.

For me, I like the option to be able to control my phone as I wish, and not as HTC thinks I should, but it is what it is.

I reported this to them when GB 2.3 came out and they told me that it would be chagned in a future update, so maybe the squeeky wheel gets the grease so to speak. I am all for everyone reporting this to them if it gets it fixed.

I was just going to ask you how you got this to work as i have tried and it did not work for me, and then I saw your edit at the bottom of your post, maybe we should bombard HTC with emails about this, that is the best way to get things done with them. IMO

 

[EarlyMon]

You guys better check this out. HTC is monitoring everything you guys do. Not just Google, but HTC as well. It is possible for them to check and report if you are rooted as well

http://androidforums.com/htc-evo-3d/400449-htcs-user-behavior-logging-os-2-3-4-a.html

This has been going on for a long time, including with the Evo.

Yet another reason to root - or go to Settings, About phone, Tell HTC and turn it off.

 

[NeoteriX]

This has been going on for a long time, including with the Evo.

Yet another reason to root - or go to Settings, About phone, Tell HTC and turn it off.

On my Evo 3D, there is no "Tell HTC" option after about phone.

 

[DonB]

Umm what firmware version are you on??

On my Evo 3D, there is no "Tell HTC" option after about phone.

 

[EarlyMon]

Depending on the root path taken, the Tell HTC option may not appear.

Note that suggestion was the OR path to being rooted.

 

[DarkMage619]

I used to have any HTC mirror app before I updated to this latest software version. I used to an app that turned on my front facing camera to make sure I am still looking good. Now it's gone! Is there a way I can get it back? Thanks.

The Dark One

 

[mak916]

I used to have any HTC mirror app before I updated to this latest software version. I used to an app that turned on my front facing camera to make sure I am still looking good. Now it's gone! Is there a way I can get it back? Thanks.

The Dark One

If you still want to use the mirror app go to your search button on your home screen and type in mirror. It will then appear. But for some reason it is not listed in the apps.

 

[mak916]

On my Evo 3D, there is no "Tell HTC" option after about phone.

Its on my phone.

 

[NeoteriX]

Depending on the root path taken, the Tell HTC option may not appear.

Note that suggestion was the OR path to being rooted.

Ah, danke. Didn't realize that that the rooted update files actually removed this...

 

[lightYear]

A quick report about the shutter sound - I am not rooted, was never rooted. I always had the option to have the shutter sound off, OFF.

After the update I took some photos one night and noticed the shutter sound. I was annoyed and went to look at the option to shut it off and found it gone... that's when I found threads on forum after forum about the missing option after our phone update. I remember that night trying to mute all the sounds in my phone but the camera shutter sound was still there.

Last night I took some photos and the sound was gone. I played with the settings back and forth, setting the volume on and then turning them all off. No matter what I did the sound was gone. Very strange - I prefer it off but without knowing why it came back and is now gone I can't be sure it won't sound off when I don't want it to.

I kind of want to believe what others have suspected, that if you had it OFF BEFORE the update, it retained that setting unless you used the default option at some point after the update - but again, my sound was always off, came on after the update, and is now gone again.

I tested it about four times this morning and no matter what sound setting I had the shutter sound never returned. However, with the new native screenshot option if the phone is on silent, there is no sound... if I have the volume on the screenshot has the shutter sound. Very inconsistent in terms of the shutter sound with this update...

 

[PyroSporker]

Regarding the Camera Shutter sound This is what I've heard from HTC so far:

I understand that you are having troubles with the camera giving a shutter sound after the update, even when the sound profile is set to Silent mode. After testing this on our own device after conducting the update I was unable to duplicate your concern. Instead, the camera application functioned exactly as you expect it to, with the sound profile set to Silent, or even Vibrate, the camera application gave no shutter sound.

From my understanding from your e-mail, you have already performed a factory default reset, but the concern continues even through this reset. As such, I would like to forward your concern to our escalations team for further review. In order to do this, I do require some additional information. Please provide an alternate contact number that you can be contacted at, such as a different phone or a land line; the best times of day to contact you at that number; and the time zone that you live in. I will require all three of these pieces of information before I can send this concern to our escalations team, so please provide all three in your reply.

[removed ticket number]

Sincerely,

Joseph

HTC

I'm tough to contact by phone as I keep mostly overnight hours, but if anyone else with shutter sound problems wants to contact HTC and speak to them over the phone during business hours it might be helpful? I told them they could continue to email me as that would work best for my schedule. I also replied and floated 2 possible ideas for causation: Maybe the update imports your last camera setting and then you are stuck with it depending on what it was set to pre-update, or maybe the screenshot sound and camera shutter sound are being confused by the programming somehow?
Who knows if either one of my random ideas have any merit. Hopefully HTC will help get to the bottom of things. This is one of those minute details that can be really annoying to deal with.

I wanted to follow up on this for everyones sake. I persisted with requiring email conversation and I reached past my initial contact that said they HAD to call me and got to their escalations team by mail and this is what they had to say on the subject (Excludes my side of the interaction):

This is something that could be fixed with a patch.
The ONLY information that we have regarding the camera shutter sound is that it is designed in 2.3.4 (yes this is a change) to be on all the time. Some customers are not experiencing this and it is the software on their device not functioning correctly.
I have noted your request for full control of this and other sounds. If enough users like yourself request this type of thing, it will be changed.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number [removed ticket].

Sincerely,

Travis

HTC

It is pretty easy to contact them and get through to them, and the best part is they have a track record of listening to us the end user. So if you are looking to get rid of that pesky shutter sound take a quick minute and send HTC a message regarding it please.
(I'm thinking of breaking this out into a new topic with a poll, if there is no objection from the mods or anyone)

 

[jdsingle]

I wanted to follow up on this for everyones sake. I persisted with requiring email conversation and I reached past my initial contact that said they HAD to call me and got to their escalations team by mail and this is what they had to say on the subject (Excludes my side of the interaction):



It is pretty easy to contact them and get through to them, and the best part is they have a track record of listening to us the end user. So if you are looking to get rid of that pesky shutter sound take a quick minute and send HTC a message regarding it please.
(I'm thinking of breaking this out into a new topic with a poll, if there is no objection from the mods or anyone)

Haha, I just contacted them too about this. I hope enough of us will comment on this to them so that we can get it back.

Thank you for reply to HTC Technical support about the issue you are having with no option to turn off the camera shutter sound. Between the time of our reply to you and your reply back we have found that this is the way the update was designed. The option to disable the camera shutter sound was removed with the new update and at this time we having no information about this option being added back to the device in the future.

I do apologize for all the inconvenience that this has caused for you. If we may assist you any farther please reply back to this email or call us at 1-866-449-8358 and have a great day.

 

[DonB]

Wish people would do the same for the sound volume which I have asked many to complain about, I even opened a thread and people have complained over at HTC forum thread I created and still all they say to me is they have not had any complaints about that, I referred them to the thread and they said they do not go to the forums too often.

 

[jdsingle]

Wish people would do the same for the sound volume which I have asked many to complain about, I even opened a thread and people have complained over at HTC forum thread I created and still all they say to me is they have not had any complaints about that, I referred them to the thread and they said they do not go to the forums too often.

I have.

 

[JunBringer]

It is smart of them to put native screenshot onto these phones imo, 1. Because it should've been there in the first place, it's not rocket science and 2. Because it keeps some percentage of people from rooting just to get this feature, and to some degree I am included in that. I <3 to post screenshots and that's my first reason to root. Now I don't really feel like making the effort...yet.

 

[CarrieK]

It is smart of them to put native screenshot onto these phones imo, 1. Because it should've been there in the first place, it's not rocket science and 2. Because it keeps some percentage of people from rooting just to get this feature, and to some degree I am included in that. I <3 to post screenshots and that's my first reason to root. Now I don't really feel like making the effort...yet.

I agree that was a smart move on their part. Afaik this the only Android I know of that does this natively without root. I take screen shots a lot. For example, when I pay a bill on my phone I take a screen shot of the completed transaction with confirmation number and payment details and save it. Believe me, it has come in handy a few times.

 

[evolution3d]

You guys better check this out. HTC is monitoring everything you guys do. Not just Google, but HTC as well. It is possible for them to check and report if you are rooted as well

http://androidforums.com/htc-evo-3d/400449-htcs-user-behavior-logging-os-2-3-4-a.html

If you're rooted you can remove the HTC spyware. I posted how in that thread.

 

[adze39]

After doing this software update, every single app I've downloaded does not let me move it to the SD card. I've tried 10+ different apps so far. Yes, it can be pure coincidence but I never had this problem until I did the update.

Anyone else having this problem?

 

[marctronixx]

ive moved every app i had to the card and had no issues. using a 32 gb sandisk.

are you rooted?

did you do a factory reset?

first post ive seen on this dealing with the update...

good post by Mod Early Mon:

Remember!

This is a major update.

Typical major updates in Android will often leave cache areas stale, dirty, and tangled.

This can inhibit proper operation of update features -- and can even lead to the appearance of old things that were working to be broken now.

For best results, save as much as possible (consider MyBackup Pro, for example), and perform a factory data reset.

If in doubt, ok to wait - but at the first sign of issues, best to give that a go.

Since July 2010, I have never updated without doing a factory data reset.

Others on the forum will attest that this is the way to go.

Not an HTC issue, not a Sprint issue - an Android-wide issue.

~~~~~

At the heart of Android is a thing called the Dalvik Virtual Machine. It's what your apps run under. And it has its own cache. And updates tend to never clear that out.

That's the main issue.

Rooters know to always clear this on rom updates.

Factory data reset is your way to get it done properly if not rooted.

 

[mak916]

After doing this software update, every single app I've downloaded does not let me move it to the SD card. I've tried 10+ different apps so far. Yes, it can be pure coincidence but I never had this problem until I did the update.

Anyone else having this problem?

I noticed when I updated the other day that certain apps would not move to the sd card. I think it is the apps that have some data still in internal memory. If you didn't have these apps on the sd card before you updated, you might not be able to move them. Example of what I am talking about is the Equalizer app. I did not have it on my sd card when I updated. The option to move it was removed after the update. I did have it on the sd card when I first downloaded the app and then decided to put on the phone. After update I could not put it back on the sd card. Yesterday I went to the Sprint store to have my phone repaired. They came me another phone . The phone did not have the update on it. I redownloaded the Equalizer app and others and moved them to the sd card. I updated. They are still on the sd card with option of putting them on the phone. The update seems to lock in what you already had on your phone before the update. Just my thoughts. Have you tried removing these apps and then reinstalling them?

 

[Androidalltheway]

can anyone confirm that when you got the update, the audio quality is better then what it was, and that call quality is more clear, or is it the same?