I ordered a Facepad 8GB from Chinagrabber. A few days after ordering, I was sent an email saying they needed to "special order" my product. Not sure why they are advertising things they don't have in stock anyway, if this is even true. In the last 2 weeks, I have made several requests for an update as to my "special order", and have received NO response.
I read a post somewhere else that Chinagrabber routinely says the order is delayed, and then only sometimes actually ships the product, or they say it is held up in customs, and is not their fault.
I wonder if their strategy is to deliver to some people, so those people will post online that they had no issue with them, and then not deliver to otheres. Or it could be they are saying the product has to be special ordered to buy themselves time, so your next credit card bill will have to be paid, and then it will be too late to dispute the charge for products not received.
There is no excuse for them not replying to 3 polite emails simply requesting an update on my order. What kind of business treats their customers this way? Certainly not any business that wants to have a good reputation. It takes just a few seconds to reply to an email, so it is not an excuse that they are "busy". As cheap as labor is in China, they could hire someone for peanuts to answer their email.... unless of course, a good percentage of their business is fraud.
No, I am not a competitor of them either. I read this forum before deciding on the Facepad, but now I am regretting ever getting involved with ChinaGrabber.
Tyler Presley
