Help iPlayer is unwatchable!

[DragonQ]

Before I got this phone every review and forum post that mentioned iPlayer said it played flawlessly but for me, this is far from true. I have the latest firmware, latest Flash version and an unrooted phone. This is what I get:

iPlayer App: Videos stutter all the time, like the phone isn't powerful enough to play the video. Every now and then it'll be smooth for a second or so.

iPlayer Website via default browser: Videos play great but the audio is out of sync with the video (audio is about a second too late).

iPlayer Website via Firefox: iPlayer website says my phone isn't compatible.


What am I doing wrong? There's no problem with the internet connection (100 Mbps down & up; iPlayer works fine on my desktop & laptop all using same WiFi connection) so why can I not get smooth iPlayer playback on my phone?

 

[Riche101]

Before I got this phone every review and forum post that mentioned iPlayer said it played flawlessly but for me, this is far from true. I have the latest firmware, latest Flash version and an unrooted phone. This is what I get:

iPlayer App: Videos stutter all the time, like the phone isn't powerful enough to play the video. Every now and then it'll be smooth for a second or so.

iPlayer Website via default browser: Videos play great but the audio is out of sync with the video (audio is about a second too late).

iPlayer Website via Firefox: iPlayer website says my phone isn't compatible.


What am I doing wrong? There's no problem with the internet connection (100 Mbps down & up; iPlayer works fine on my desktop & laptop all using same WiFi connection) so why can I not get smooth iPlayer playback on my phone?

whats your 3G signal like etc, iplayer works fine for me no problems and i don't have super fast wifi have you tried using it outdoors?

 

[DragonQ]

whats your 3G signal like etc, iplayer works fine for me no problems and i don't have super fast wifi have you tried using it outdoors?

I can usually get H or H+ around my university room but the official app and the website (via default browser) only work via WiFi anyway. If I try to play over 3G/H I get "please connect to WiFi to play this video" or similar.

 

[Shocky]

iPlayer App's not working no my SGS2 or Transformer, I gave up on it weeks ago, I just use the website now which works fine for me.

ITVPlayer App is just as bad, I miss MyPlayer.

 

[Riche101]

iPlayer App's not working no my SGS2 or Transformer, I gave up on it weeks ago, I just use the website now which works fine for me.

ITVPlayer App is just as bad, I miss MyPlayer.

v strange as mine is fine there may be interference etc if your in university dorms maybe the bandwidth is been eaten up by lots of other users I would say its not a phone issue

 

[DragonQ]

v strange as mine is fine there may be interference etc if your in university dorms maybe the bandwidth is been eaten up by lots of other users I would say its not a phone issue

I know you quoted Shocky but it sounds like you're talking to me so I'll reply...

There is nothing wrong with the connection. No-one is here during the summer, these are the speeds I'm getting right now on my desktop:

And here's the result for the phone:

Since the connection is clearly fast enough and the site also works fine on my desktop and laptop, surely it must be a phone software or hardware issue?