Uh oh, dropped my Eris - screen shattered...

[heyjoojoo]

Do you think Verizonwireless will replace it? I do have the insurance.

 

[donnakd]

Do you think Verizonwireless will replace it? I do have the insurance.

Yes, they will. My daughter's bb curve fell out of her pocket while she was mowing.......and of course didn't figure it out until AFTER it was mowed! We had no problem with the insurance claim on it. Just make sure to tell them you will ONLY accept the same phone.........they tried to give her an older model, we protested, and they let us get one at the store instead of from the insurance co.

 

[heyjoojoo]

I asked how they (Ascurion) could assure me that I would not receive a refurbed or re-manufactured device and she could not assure me of this.

WTF?

Is there any recourse?

 

[bjanow]

I asked how they (Ascurion) could assure me that I would not receive a refurbed or re-manufactured device and she could not assure me of this.

WTF?

Is there any recourse?

If you get one from Asurion it will be a brand new phone. If you get one from the Verizon store it will be a refurb. Although I don't believe they have refurbs on the Eris yet. It used to be around $50, I think it's like $70 replacement fee now.

 

[AwesomeIT]

I asked how they (Ascurion) could assure me that I would not receive a refurbed or re-manufactured device and she could not assure me of this.

WTF?

Is there any recourse?

It depends, if the contract states you can be given a refurbished phone and they send you a refurbished phone then you have no recourse.

 

[armyguydan]

there is a way around having to pay, and this is what a verizon wireless customer service agent told me. Go to police station and file a lost/stolen phone report and with that report number call them and get a free replacement. its kinda shady but....she told me to do it

 

[droidkevlar]

I use squaretrade for all my phones. Used it for company iPhones. Had a user take a knife (dont ask) to his iPhone screen and they replaced it free of charge in 4 biz days. Its cheaper and covers all the same things Verizon's does accept lost or stolen. If they cant fix it, they write you a check. I think I paid 68$ for 2 yrs coverage of my Eris. You dont pay any deductible, they just subtract it from your total coverage. Unlike with Verizon's where you must pay 70$ (I thought i was told 90$ by the rep when I bought my Eris) to get it replaced. Just my 2 cents.

 

[sc00bz]

I use squaretrade for all my phones. Used it for company iPhones. Had a user take a knife (dont ask) to his iPhone screen and they replaced it free of charge in 4 biz days. Its cheaper and covers all the same things Verizon's does accept lost or stolen. If they cant fix it, they write you a check. I think I paid 68$ for 2 yrs coverage of my Eris. You dont pay any deductible, they just subtract it from your total coverage. Unlike with Verizon's where you must pay 70$ (I thought i was told 90$ by the rep when I bought my Eris) to get it replaced. Just my 2 cents.

For the record, it is indeed $89 through asurion.


Do you mind pming me the details of your experience with squaretrade? I decided to get the Eris for a year to hold out and see if big red will get the iPhone and if they don't, I'm probably porting to at&t for it but want insurance.

 

[Blue_Fedora]

I use squaretrade for all my phones. Used it for company iPhones. Had a user take a knife (dont ask) to his iPhone screen and they replaced it free of charge in 4 biz days. Its cheaper and covers all the same things Verizon's does accept lost or stolen. If they cant fix it, they write you a check. I think I paid 68$ for 2 yrs coverage of my Eris. You dont pay any deductible, they just subtract it from your total coverage. Unlike with Verizon's where you must pay 70$ (I thought i was told 90$ by the rep when I bought my Eris) to get it replaced. Just my 2 cents.

As of yesterday...
SquareTrade for Eris Droid is $144 and the deductible is $50.
Verizon is $8/mo ($192) and $89 deductible.

And you're correct, SquareTrade does not cover loss/theft as it is not an insurance policy, just warranty.

 

[sc00bz]

As of yesterday...
SquareTrade for Eris Droid is $144 and the deductible is $50.
Verizon is $8/mo ($192) and $89 deductible.

And you're correct, SquareTrade does not cover loss/theft as it is not an insurance policy, just warranty.

Damn. Lol

 

[gtpdjw]

Sorry if this is a little off topic but when at shattered, to clear up a thread on here is the screen glass or plastic thanks

 

[droidkevlar]

As of yesterday...
SquareTrade for Eris Droid is $144 and the deductible is $50.
Verizon is $8/mo ($192) and $89 deductible.

And you're correct, SquareTrade does not cover loss/theft as it is not an insurance policy, just warranty.

The deductible does not come out of your pocket. It comes out of the total net worth they put the value of your phone. Lets say they say the value of your phone is 399$. You send it in for repair cuz your screen shattered and cost to repair was 100$. They remove that 100$ for the repair from the 399$. If they cant fix it and they have to write you a check, they take out $50 from that $399. Yes, I know you still pay it when you have to rebuy the phone, but its not out of pocket per say.

And just to clarify, its $96 as of today for the Eris. The $144 is for the N1 and Droid (not the Eris) The $96 for 2yrs covers you up to 399$, which I believe is the value of our phones. Our value is not 599$ as stated for the $144 coverage.

 

[ericDylan]

Sorry if this is a little off topic but when at shattered, to clear up a thread on here is the screen glass or plastic thanks

this was addressed in another thread a long time ago and i couldn't find it but the eris screen is indeed glass. just as the iphone. i am not sure but i think that all capacitive touchscreen phones are glass but regardless i am positive the eris is.

 

[heyjoojoo]

I can assure you that the Eris screen is indeed glass.

 

[ekyle]

The deductible does not come out of your pocket. It comes out of the total net worth they put the value of your phone. Lets say they say the value of your phone is 399$. You send it in for repair cuz your screen shattered and cost to repair was 100$. They remove that 100$ for the repair from the 399$. If they cant fix it and they have to write you a check, they take out $50 from that $399. Yes, I know you still pay it when you have to rebuy the phone, but its not out of pocket per say.

And just to clarify, its $96 as of today for the Eris. The $144 is for the N1 and Droid (not the Eris) The $96 for 2yrs covers you up to 399$, which I believe is the value of our phones. Our value is not 599$ as stated for the $144 coverage.

I've always paid the same no matter how old the phone was or how it broke/lost/stolen. Smartphones are a $90 deductible.

 

[droidkevlar]

I've always paid the same no matter how old the phone was or how it broke/lost/stolen. Smartphones are a $90 deductible.

That is through the Verizon insurance though, not Squaretrade. That is what you were talking about? And last year when I had a BB World Tour, deductible was only 50 or 70, wasnt 90,. I know that for a fact. This is insurance through Verizon.

 

[ekyle]

That is through the Verizon insurance though, not Squaretrade. That is what you were talking about? And last year when I had a BB World Tour, deductible was only 50 or 70, wasnt 90,. I know that for a fact. This is insurance through Verizon.

Actually I'm talking about Asurion. Sorry, I missed the SquareTrade bit.

 

[swingengin]

I had my droid eris for three days, it fell off of a table and the screen shattered. It still works, but I occasionally get glass shards in my finger. I hope it's covered under the insurance, but $89???

Does this phone break easily?? Is this thing going to break like this every time it hits the ground?

 

[Ryobi]

Our 3 phones, the Eris, iPhone 3GS and the Nokia E71 are all covered under my home owners policy. Each phone cost $8-10 a year to insure. Each phone is insured for $600.

No deductible, full coverage. Water damage, breakage, theft, anything. Those other companies are a complete rip-off.

 

[Ryobi]

I had my droid eris for three days, it fell off of a table and the screen shattered. It still works, but I occasionally get glass shards in my finger. I hope it's covered under the insurance, but $89???

Does this phone break easily?? Is this thing going to break like this every time it hits the ground?

Are you serious? Glass shards in your finger? Does it break easily? Holy crap.

 

[W4LLY]

Our 3 phones, the Eris, iPhone 3GS and the Nokia E71 are all covered under my home owners policy. Each phone cost $8-10 a year to insure. Each phone is insured for $600.

No deductible, full coverage. Water damage, breakage, theft, anything. Those other companies are a complete rip-off.

This is what I tell every customer who bitches about Apple Care not covering anything pertinent on iPhones. Home owners insurance ftw.

 

[Blue_Fedora]

If you cover the phone with your Homeowners insurance policy, any time you need to file a claim (for whatever reason) you file it against/with your HO policy. Prior claims, or the frequency of them, impacts your HO policy premiums. Also, what about your HO policy deductible per claim? For a cell phone, that's not worth it IMO. I'm not saying Assurion (or whatever it's called) is a better policy I'm just saying I'm not impacting my HO rates over a stupid cell phone.

 

[Lucidot]

If you cover the phone with your Homeowners insurance policy, any time you need to file a claim (for whatever reason) you file it against/with your HO policy. Prior claims, or the frequency of them, impacts your HO policy premiums. Also, what about your HO policy deductible per claim? For a cell phone, that's not worth it IMO. I'm not saying Assurion (or whatever it's called) is a better policy I'm just saying I'm not impacting my HO rates over a stupid cell phone.

+1

That could cost you a hell of a lot more than just buying the phone at retail price in the long run.

 

[Ryobi]

If you cover the phone with your Homeowners insurance policy, any time you need to file a claim (for whatever reason) you file it against/with your HO policy. Prior claims, or the frequency of them, impacts your HO policy premiums. Also, what about your HO policy deductible per claim? For a cell phone, that's not worth it IMO. I'm not saying Assurion (or whatever it's called) is a better policy I'm just saying I'm not impacting my HO rates over a stupid cell phone.

Not sure where you gained your home owners insurance policy knowledge (cough, cough), but you're wrong. Filing a claim on personal property does not affect your premium (cough, cough)...

Second, re-read my post if you can. There is no deductible on personal property insurance.

Do what you'd like, but that's why they call it innnn-surance..

Pay me now or pay me later. Pay 8 bucks a month and a $90 deductible for that crap from verizon if (iiifffff) your phone breaks, is stolen, falls in the toilet, whatever..

I'll take the 10 bucks a year option, no deductible.

 

[Ryobi]

+1

That could cost you a hell of a lot more than just buying the phone at retail price in the long run.

You so crazy bro!!! Don't fall off the bandwagon, ok?