Maybe the batteries I had just took longer... I will leave my second battery on the extra charger while I am at work.
Yankee, would I have to exchange the phone too? And I already have some of the accessories set up...
You need everything but you won't actually exchange everything. It's just in order to get the new charger out of lock up, we have to do an exchange. Once it's out, they'll be able to just take the battery charger out of the bag and exchange it with yours. You shouldn't need to do an actual return of the phone, but have all your paperwork handy.
It's a bit of a pain, but all our accessories are packaged with the phones. Considering one will need to be replaced, the entire package will need to be. But we can get that from the depot, so it's better than exchanging a phone.
Thanks for the info Yankee, you rock! However that's terrible to hear i can only swap a Thunderbolt for another Thunderbolt after 14 days, my rep has a lot of explaining to do as when i got the phone I verified what he said about trading for any other phone in the 90 days five different times.
I'll see what happens, here's to hoping lol!
You're welcome! You very well may get the Bionic in exchange, especially if they told you that you could. But it's our policy to tell you that you're not supposed to. If the WSE wants to, that's all on him or her. We just don't want to give the perception that we will exchange a phone every time a new device comes out just because someone wants something better. My KM is more lenient than all of us, but he has the authority to be. lol
Hey Yankee,
I was wondering if I have a NE2 discount will that be applied to the $299 total? I assume I would have to pay before I walk out of the store unlike at a VZW retail store where I can bill my account?
This was answered for you, but I'll confirm it. We cannot do NE2 or early (13 month) upgrades. We still give a better deal than the VZW corporate store, though. And you pay for the phone at Costco's register, which they in turn bring the device back to us, and then we get you setup. It's a lil confusing at first, but we'll walk ya through it.
So glad you loved them. I have nothing good to say so far. I have 3 costco's near me (sort of, each is about 30 miles away). Yesterday I went to one and they were sold out by the time I got there (9:30 but 8 people ahead of me!). Called today and they said nothing in stock till the 13th.
Called other costco today and guy said "we have 43 people on waitlist". What waitlist?? He said 2-3 weeks to wait and then just hung up.
Third cosco lady was nicest. Said probably shipment today, call back at 1pm. DH went up there just now and other person said, nope, no shipment today. SORRY! What the heck?!?!
Oh, forgot I ordered on costco.com online yesterday. Called today because they charged me sales tax on $600 instead of $299 like the local Costcos. They said sorry, it's the way it is. Then the lady said, "oh and it will take 2 weeks to ship!" WHA??? She said 5 business days to process and 5 business days via UPS with no guarantee of it being in stock even though they charged my card. I cancelled the order. Frankly I would rather pick up just a phone at the local VZW store at this rate and pay the $259 they quoted me over the phone. Then I will have it in hand at least with no BS about "out of stock but you have ot pay for it".
Very poorly handled IMHO. Dont tell me they didn't see this demand for the last 9 months! UGH
Katherine
Terribly sorry you didn't have a pleasant experience in your dealings with us thus far. There are no excuses for a lack of professionalism and courtesy, even (and most especially) if we can not meet the guests needs. I hope this is more a result of the very unusual circumstances that we were presented with over the past two days, and that the short conversations were due to the likely overwhelming demand on our resources the Droid Bionic launch presented.
In terms of ordering off the internet, I cannot be sure of. That is actually a separate deal then the service we provide in store and I can not be sure of how the process is intended to run.
I can assure you that both Costco and Wireless Advocates were aware of the buzz behind this phone. However, we could not anticipate how well it would be received by our clientele. This is the highest priced phone Costco has ever put out, and our customers come to us because of the value we provide. It was very well received, and I think Costco learned as much about it's potential as our new customers have learned.
I guess this depends on the kiosk. The way Yanke explains it, it almost seems like it is a set in stone rule. However every Costco kiosk I call around here all states 90 day return and you can get a different phone. I got the Bionic yesterday and traded in my Charge (67 days old) there were no questions asked. The guy just said didn't like it huh?
Well, yes, it is our policy and how it's supposed to be. I just wouldn't call it set in stone as every situation is unique unto itself, and we are committed to providing the best customer experience when purchasing a new phone.
Some WSEs have no issue giving you a diff phone after 14 days. Others simply won't without a proper reason like a genuine need to replace the phone, but the phone in question is out of stock or no longer being sold through us.
Does anyone know how long Costco will continue this promotion? I'm still in the process of deciding which phone to get (but really leaning towards the Bionic). This seems like a GREAT deal (considering just the phone is $300 at Verizon!) but I don't want to rush into anything.
Can't really say for sure, but I think it's safe to say that it'll continue throughout this month. When I know for sure that it's ending, I'll def let everyone know. And by then, the phone will go down in price and still be a significant value.
Yo Yankee Dude:
1st off: Go Yankees
2nd: Thanks for the help. I got the bundle on release day at about 10:30. The WAs that I worked with were very nice and helpful
3rd: Costco should be paying you for this!
1. Pride and pinstripes, brother.
2. You're very welcome. I hope you're enjoying your Bionic and bundle as much as I am.
3. I'd have settled for a free Bionic.
but my experience with them on the phone was nothing but positive. They confirmed I would get the bundle and keep my unlimited data, and where very polite and helpful. I guess we'll see when my phone gets here though 
