HTC Repairs - COMPLETE WASTE OF TIME

[EddyOS]

Rant thread coming up here...

I sent my old Desire to HTC for repair as I've been having a few issues with the screen not waking unless I smack the screen first and the hardware buttons were taking 3-4 presses for them to register. It was picked up Friday morning (sent in it's ORIGINAL box as recommended by HTC) and I got it back today. Nice and quick turn around you'd think...

EXCEPT IT'S EXACTLY THE SAME AS WHEN I SENT IT - AND IT'S IN A RANDOM BLANK HTC BOX!!!!

To say I'm a bit pissed off is an understatement. I'm fuming right now, more for the fact they've sent NOTHING back to suggest what's been done

Is this normal?? Is it worth me ringing them back complain? Will it actually get me anywhere??

 

[lorrebreaker]

I sent mine away a few months ago because it was shutting itself down regularly, they repaired it but was never told what the problem was.

 

[Intruder]

I sent mine away 2 weeks ago got it back 5 days later minus the battery and back cover only just received those 20 mins ago
Oh and eddy, you should have a repair sheet saying what was done, not got one of those get on the blower to them!!

 

[EddyOS]

No repair sheet, just some random statement of the repairs procedure. I sent another email and they're say I should NOT have sent it in the original box, even though the recommend it (I wanted to make sure it was safe). The reason I sent it back is cause I want to sell it soon and the original box was obviously needed

 

[Rastaman-FB]

your desire doesnt want to be sold

 

[EddyOS]

It doesn't want to work more like!! It's been like this for over a year but as it was my only phone I didn't have time to be without it

 

[SUroot]

Truely magnificant display of ineptitude.

 

[JohnnyBravo1000]

I was worried that I would suffer a similar tale of woe when I sent my Desire off for repair. I'd heard various horror stories - ranging from the phone being gone for months to the phone being returned in a worse state than it was sent off.

Thankfully my phone was repaired and returned to me within 12 days. I sent it off to T-Mobile and they sent it off to HTC or somewhere else to replace the motherboard and various other parts. So far so good and all is in working order.... for now.

 

[SiHa]

I sent it off to T-Mobile

That's the difference, T-M use their own repairers, not HTC. My experience of them was also fairly good (except the stole my screen protector, the b'stards!).

 

[EddyOS]

My phone in unbranded so can only go back to HTC. I left the some unfavourable feedback on the survey and now they're trying to phone me all the time. Why call during working hours???

 

[casarosa]

I sent my phone back for repair a few months back now it was overheating when using Copilot they did absolutely nothing in fact it was worse when it came back.

When using Copilot on a long journey I have to put the phone over the aircon vent to keep it cold then it works Ok for a few hours but not satisfactory at all and you will be pleased to know that the repair centre here in Spain is absolute Shite also they are not interested but then again this is Spain they have to catch up with mod technology I guess

 

[HYCAET]

has anyone paid for a non-warranty repair through HTC? My screen has bled after a drop but the HTC helpline won't give me an estimate for repair (even though their site says they will), so I'm wondering if anyone knows the cost?

 

[EddyOS]

So I thought I'd give HTC a 2nd chance and send it in again. What a mistake that was!! Again, it came back with no notes to say what was done so, after enquiring, it turns out they re-flashed the ROM.

HOW CAN A PHYSICAL HARDWARE FAULT BE FIXED BY FLASHING A ROM????

More to the fact, I even TOLD them I've already reflashed the ROM hundreds of times over the last year as it's been ongoing for about 14 months.

They really are morons

 

[Intruder]

So I thought I'd give HTC a 2nd chance and send it in again. What a mistake that was!! Again, it came back with no notes to say what was done so, after enquiring, it turns out they re-flashed the ROM.

HOW CAN A PHYSICAL HARDWARE FAULT BE FIXED BY FLASHING A ROM????

More to the fact, I even TOLD them I've already reflashed the ROM hundreds of times over the last year as it's been ongoing for about 14 months.

They really are morons

Unlucky mate...... They are useless though both of us had terrible experiences with them, incompetent idiots at best at worst.......................... Fill in the dots yourself so I don't get an infraction lol

Int

 

[EddyOS]

It's such a shame as their handsets are awesome but this level of service if something goes wrong damages the reputation SO much. I really hope my Sensation doesn't develop a fault, although I do have insurance on it so I'd claim on that if anything went wrong

 

[SUroot]

*****

 

[DNick]

I thought HTC used to have really good customer services. I remember it was one of the reasons I chose the Desire of the Galaxy S. What happened? Sad.

 

[Rob928]

has anyone paid for a non-warranty repair through HTC? My screen has bled after a drop but the HTC helpline won't give me an estimate for repair (even though their site says they will), so I'm wondering if anyone knows the cost?

HTC Desire screen repair

 

[Rastaman-FB]

That's the difference, T-M use their own repairers, not HTC. My experience of them was also fairly good (except the stole my screen protector, the b'stards!).

nope t-mobile send it to an accredited htc repair centre. they have to as if they do it in house they also invalidate warranty as they wouldnt follow htc procedure.
when you get the feedback of what theyve done you can tell its gone to htc

 

[Walton1]

Sorry to hear of all the problems people have had. Just to balance things up I sent my Desire back last year when it totally froze after about 7 months (one reason I haven't rooted yet as I couldn't have un-rooted before claiming on the guarantee). The instructions said specifically NOT to use the original box, and it returned fully repaired in just a week. They can get it right but maybe the Desire isn't new enough now for them to bother?

 

[SiHa]

nope t-mobile send it to an accredited htc repair centre. they have to as if they do it in house they also invalidate warranty as they wouldnt follow htc procedure.
when you get the feedback of what theyve done you can tell its gone to htc

Fairly sure mine didn't, but it's a long time ago now so I'm not going to argue.

But just to clarify why I was of that opinion, my T-M repair was fully trackable so I could see what was happening throughout the process. Repairs direct to HTC (from what I've heard on here) seem to just go into a black hole and may return fixed if you're lucky.

 

[Rastaman-FB]

Fairly sure mine didn't, but it's a long time ago now so I'm not going to argue.

But just to clarify why I was of that opinion, my T-M repair was fully trackable so I could see what was happening throughout the process. Repairs direct to HTC (from what I've heard on here) seem to just go into a black hole and may return fixed if you're lucky.

TM are fully trackable, they use an accreddited htc repair center
ive also seen stuff back from htc like that too.
carriers tend to have more weight than consumers
you need to remember that tmobile have a very good relationship with htc due to relationships built from the launch of their flagship android the g1

 

[casarosa]

So I thought I'd give HTC a 2nd chance and send it in again. What a mistake that was!! Again, it came back with no notes to say what was done so, after enquiring, it turns out they re-flashed the ROM.

HOW CAN A PHYSICAL HARDWARE FAULT BE FIXED BY FLASHING A ROM????

More to the fact, I even TOLD them I've already reflashed the ROM hundreds of times over the last year as it's been ongoing for about 14 months.

They really are morons

I sent mine for repair here in Spain months ago came back nothing done at all just reloaded the software will not be sending it again and will not be buying another HTC that's for sure

 

[lellielesley]

I had a nightmare with my repair too.

I sent mine in via my local Three store (so I could get a loan handset whilst it was being repaired).

It went in with a broken charging port. They wouldn't fix under warranty as they said it was physical damage. Although I argued that I'd done nothing but charge my phone many times due to the useless battery length, I agreed to pay to have it fix as it was only going to be

 

[casarosa]

Unfortunately these companies like HTC are knocking out these phones so now quickly that they don't give a SHITE about there customers as long as you have parted with your cash.....it's next please