Help First Random Reboot

[jsward12]

Well it happened, my first random reboot of the Photon. Anyone else having random reboots?

 

[rekks]

After my first 24 hours I've not had any reboots.

 

[svenb352]

Yes, many people are. I have already returned one and am now on my second. It has rebooted twice. The downside is that this phone is fantastic and I am willing to deal with it until it's fixed lol

 

[jsward12]

Yes, many people are. I have already returned one and am now on my second. It has rebooted twice. The downside is that this phone is fantastic and I am willing to deal with it until it's fixed lol

The price to pay to be an early adopter!

 

[mojomal]

I've had mine for a weak and today it reooted 3 times.
other issues that pop up from time to time is having to reboot to get gps functionality then there are the times it won't show a signal at that point all calls go to voice. to get it back on tack I gotta reboot.

I'm liking this phone but not that much, I might be giving it back.

 

[bupolo]

So is the general consensus that this is a hardware problem and the phone itself needs to be returned?

 

[drexappeal]

So is the general consensus that this is a hardware problem and the phone itself needs to be returned?

I don't think it's been determined if that's a hardware or software issue, but my guess would be software (e.g. an app that's installed that is causing it or something that Motorola would need to fix on the software).

I've only had a single random reboot and I was able to deduct that it was specifically because the phone was exposed to too much heat (while on the dash), so the phone did a "safety" reboot.

Others have experienced the phone turning off randomly and not being able to turn back on without a battery pull (See thread below):
http://androidforums.com/motorola-p...off-itself-battery-removal-required-turn.html

 

[busted bones]

I have had it reboot a few times but only when streaming music through youtube.

 

[busted bones]

I find this interesting, I uninstalled the updates to youtube and the rebooting while playing youtube videos got worse, anyone else have this issue? Other than that I am yet to have a random reboot knock on wood.

 

[jonnybb1]

I have had the same issues of rebooting and "Sleep of Death" on a random basis. Check out the Motorola Photon User Forums, there are least 4 different threads on their site with thousands of page views and no answers from the Motorola forum "volunteers".

My suggestion to you is to return the phone or keep sending it back to Motorola until they fix it or replace it.

 

[zombdroid]

So far so good. I thought i would chime in because up until 3 days ago, my EVO 3D(s) rebooted at least 3 times daily. My MoPho has been almost flawless.

 

[doneve141]

I finally gave up and returned my rebooting phone and got a replacement 4 days ago. I have had no problems with the new one. I am inclined to believe it has something to do with the battery or its connection to the phone. Mine was bearable then the weather changed from 105 and dry to 85 and rain. I couldn't keep my phone on. Sprint made good on a replacement. I do have their insurance though.

 

[Flipper]

I finally gave up and returned my rebooting phone and got a replacement 4 days ago. I have had no problems with the new one. I am inclined to believe it has something to do with the battery or its connection to the phone. Mine was bearable then the weather changed from 105 and dry to 85 and rain. I couldn't keep my phone on. Sprint made good on a replacement. I do have their insurance though.

Glad to hear that your replacement one's been flawless so far. I'm hoping that my replacement that's coming will be the same way.

As background information, I had the intermittent reboot problems that I was more than willing to deal with since I felt it was overshadowed by all the rest of the phone's attributes (i.e., great signal strength and GPS functionality, speed and battery life, etc.). But hearing more and more people relay their experiences with them having "perfect" and "flawless" Photons, made me jealous and pushed me to take a chance and exchange mine to try and get a flawless one too. Hopefully, the replacement will be the "one".....

 

[doneve141]

I too was ok with occasional reboots untill the weather change and I couldn't keep the phone on. I hope you are fortunate with your replacement.

 

[Xenic]

I just started getting the random reboots as well. I've had my phone since aprox a week after launch. First time it did this was last night. Then two times today. once while streaming audio, the other when finishing a movie on netflix.

 

[reddragon72]

I believe I found the root cause of the issue. For me if I have WIFI on and make or receive calls then the issue will occur. And like mojomal said in post #5 my phone's cell radio will stop functioning and only a reboot fixes it. So if you want to try and reproduce it just turn on the WIFI and connect, then place a bunch of calls then turn the WIFI and wait, eventually the cell radio will lock up. It really sucks because sometimes the phone will reboot instantly and other times it may set there for hours until I try an use it, all the while I was unaware that I was not able to receive calls or txt.

example... I am at work with WIFI on all day. I receive a few calls then leave work. The WIFI will then go out of range and start searching. Shortly after that (I have a 15min car ride home and the cell radio locks up during that trip) cell radio will lock up, but it will still show signal and 3G and in blue as though I am connected, but you cannot call out and no-one can call you. Once I am home and my phone connects to my WIFI I can browse the web with no issues since it is using the WIFI, but all the while the cell radio is totally locked up.

right now I am currently rebooting my phone or just leaving WIFI off to avoid this issue. So in essence I have a broken phone. I have went to Sprint and no help, I have to pay more money to get it fixed. And Moto wants me to spend money to mail it to them all the while I will be without a phone for about 3-4 weeks in which I will be paying for a cell service I cannot use.

I am currently contacting several lawyers to get this issue resolved, and two of which say I have a solid case for a class action since I copied all the forums with all the complaints and no responses from both Sprint and Moto and gave it to the lawyers. So we will see where this goes. In the mean time try out that WIFI trick and see if it causes your radio to hang. Seems that some do and some don't, but mine does, everytime.

EDIT: I just had a reboot and no WIFI, but I did turn on and use 4G, which I never do BTW because WIFI works better. So now 4G seems to cause it with the same as WIFI. So anything that knocks 3G out of the picture seems to be causing my issue....

 

[SynfuLogik]

I've had one or two on my Electrify (3G Photon clone for USC), mostly due to permissions issues after rooting and messing about with a few things, other than that, I had one on day 3.