Help 3G drops off until restart, anyone else??

[ncdude]

Hey everyone,

On a fairly regular basis 3g will drop off, the only way to get it back is to restart. Anyone else have this happen and is there a fix for it?

Thanks,

Scott..

 

[hunterwrot]

I have had that problem since day one. Vzw latency is not the best.

 

[CKwik240]

There are a few threads about this issue already. VZW customer service claims there will be an update in November that will fix this. It appears not everyone has the problem so I'm waiting on a replacement unit myself in hopes that I don't have to put up with it while waiting for a fix. Nor am I confident that this is a problem that can be fixed with a software update. A quick workaround is to go into airplane mode and back out and it should reset.

 

[Rodent]

There are a few threads about this issue already. VZW customer service claims there will be an update in November that will fix this. It appears not everyone has the problem so I'm waiting on a replacement unit myself in hopes that I don't have to put up with it while waiting for a fix. Nor am I confident that this is a problem that can be fixed with a software update. A quick workaround is to go into airplane mode and back out and it should reset.

I have had this happen about 4 times since having the phone(got it on launch day). If they arent going to have a fix until Nov its definitely going back. Going into airplane mode doesnt even fix it for me, I have to do a full reboot.

 

[AaronT]

Yes, I am having this problem in a big way.

If you are always in a strong 4g area then you will have no problem
If you are always in a strong 3g area then you will have no problem

But

If you move between 4g and 3g or have weak 3G or 4G you are going to loose connection and it may not come back for a while or rebooting the device. Verizon says it

 

[BenDroid]

I had this problem for a day or two but it has seemed to clear up. When it did happen, I would just turn on airplane mode for about 30 seconds and then turn it off. It seemed to fix it everytime. Turning on airplane mode and immediately cutting it off did not seem to work. You have to leave it on for a few and then cut it off. I have not had a problem with it in a few days. I am not sure what the difference is now.

 

[AaronT]

Yes, I am having this problem in a big way.

If you are always in a strong 4g area then you will have no problem
If you are always in a strong 3g area then you will have no problem

But

If you move between 4g and 3g or have weak 3G or 4G you are going to loose connection and it may not come back for a while or rebooting the device. Verizon says it

 

[Jeffery]

Mine was doing that as well as Bluetooth not turning on. It's been working fine for the last few days though. I started a thread about this a while back. Verizon said it's a software issue that should be fixed with a early November update.

 

[oakley1261]

Follow up:

I just talked to Motorola, this phone will not connect on the 1x protocol.
If you have weak 3G, the older droids would have connected using 1x, the Bionic will just loose connection.

I really don

 

[surprise07]

Airplane mode seems to fix it for me also. I can also confirm that my phone will connect to 1x if out in the middle of nowhere.

 

[welbinator]

For me I constantly lose 3G and all I have to do to get it back is wake my phone up and it comes back. Its super annoying...I really hope it gets fixed with the update, sooner than November preferably.

 

[thetingster]

I have had this problem off and on. The Bionic has a slow time switching from 4g to 3g sometime and other times it just doesn't make the switch. I have also found the switch to airplane mode and back doesn't always work. Strange.

 

[pkay]

I have the same problem. Reboot solves it. Annoying, disappointing. I live in a 3G only area. Just traveled to a 4G area - started doing a speed test and then it bailed. Rebooted the phone and 4G was blazing at 18707 kbps download, 15037 kbps upload. So, the problem appears on 3G and 4G.

 

[Davest]

I'm pretty sure that this *is* a software issue. I upgraded to the Bionic from the OG Droid. I never had any problems with the Droid until I installed a Gingerbread ROM. Immediately, I started having a weird issue where my phone would randomly drop the data connection, requiring that I toggle airplane mode or reboot to get it back. Sound familiar? Anyway, I went back to Froyo, and I didn't have the issue again until I brought my Bionic home and started experiencing the same *exact* issue. It seems to be a Gingerbread problem with re-acquiring a data connection when the connection is interrupted.

Anyway, it's good to hear that Moto is working on a fix for this...hopefully it will do the job.

 

[pkay]

I called Verizon tech support today. Got transferred to a high level of support (higher that the first person I spoke to at least). Was told that when transferring service from a 3G-only phone (like my original Droid) to a 3G/4G (Bionic) phone, that the account is not always routed correctly (or something like that) which will cause even 3G service to drop. She had me turn off the phone, reset the account, and then turn the phone back on. My 3G service has been fine all day today. She is scheduled to call me tomorrow to follow up (that's great service). Hopefully that solved the problem.

I'm wondering if everyone with this problem has upgraded from a 3G-only phone.

 

[aaronmach1]

I called Verizon tech support today. Got transferred to a high level of support (higher that the first person I spoke to at least). Was told that when transferring service from a 3G-only phone (like my original Droid) to a 3G/4G (Bionic) phone, that the account is not always routed correctly (or something like that) which will cause even 3G service to drop. She had me turn off the phone, reset the account, and then turn the phone back on. My 3G service has been fine all day today. She is scheduled to call me tomorrow to follow up (that's great service). Hopefully that solved the problem.

I'm wondering if everyone with this problem has upgraded from a 3G-only phone.

HOw do you reset the account?

 

[pkay]

HOw do you reset the account?

Call Verizon tech support. Explain your 3G connectivity problem. Hopefully, you will get to someone who will reset your account (assuming that is the problem).

 

[DruDog]

a faster solution to rebooting i found is to try to make a call...any call, i just dial voicemail and hangup immediately. 3g comes back instantly.

 

[srancier]

I have returned one Bionic due to the battery drain problem, the replacement now has the data connectivity issue. I use the app called "Restart Connections" https://market.android.com/details?id=com.dazbradbury.restartConnections&feature=search_result

It works really well to restore the data connection, but usually just the 3G comes back. It takes awhile for the 4G to come back. I am currently waiting for my third Bionic in hopes that the third time is a charm...We will see.

UPDATE: I got my third Bionic yesterday and it has stayed connected consistently to either 4G or 3G when transitioning between each. No data signal lost as of yet. I have been using it heavily to try and get it to drop again, but so far so good...I will update again if it happens again. Guess if you continue to return these you might end up getting a good one.

 

[dave1812]

a faster solution to rebooting i found is to try to make a call...any call, i just dial voicemail and hangup immediately. 3g comes back instantly.

When I first got my Bionic (launch day) I had issues in both the Bay Area, and along the way to Las Vegas and in Vegas (where there was generally a strong 4G signal in most places) with 4G/3G not coming back on after losing the signal. EVERY time I'd see the 1x icon, I'd NEVER get 3/4G back, without going to airplane mode for a moment. I ended up placing a shortcut to Airplane mode on the home screen. I've only had to use that a few times and haven't needed to use it recently, oddly enough.

When I was driving between SJ and LV, I'd know when I SHOULD have had a 3G signal, because my wife's BB was almost always on 3G the entire trip. So after a few minutes of no signal on the Bionic, I'd do the "airplane" thing. Worked every time, whenever her BB currently showed 3G.

 

[pkay]

I called Verizon tech support today. Got transferred to a high level of support (higher that the first person I spoke to at least). Was told that when transferring service from a 3G-only phone (like my original Droid) to a 3G/4G (Bionic) phone, that the account is not always routed correctly (or something like that) which will cause even 3G service to drop. She had me turn off the phone, reset the account, and then turn the phone back on. My 3G service has been fine all day today. She is scheduled to call me tomorrow to follow up (that's great service). Hopefully that solved the problem.

I'm wondering if everyone with this problem has upgraded from a 3G-only phone.

FOLLOWUP: As of yesterday and today, 3G problems are back. Guess again, Verizon. We either need a firmware update or a class action lawsuit. Can you hear me now?

 

[elcameano]

Its happened to me like 3 times since launch date and I have to reboot as well. The airplane mode and back dosen't fix mine either.....

 

[xiteg79]

I am having the same problem and have only had my Bionic for three days now. I have noticed that if I walk away from the phone for about 15 minutes the chance of me coming back to the phone and loosing data connectivity is very high. This usually happens to me 3-4 times a day!!! airplane mode does work most of the time, the rest of the time I am cursing at the phone.

If this does not get fixed soon I will be marching back into the verizon store for a razr. I do love the Bionic, when it works.

 

[marine one]

I have returned one Bionic due to the battery drain problem, the replacement now has the data connectivity issue. I use the app called "Restart Connections" https://market.android.com/details?id=com.dazbradbury.restartConnections&feature=search_result

It works really well to restore the data connection, but usually just the 3G comes back. It takes awhile for the 4G to come back. I am currently waiting for my third Bionic in hopes that the third time is a charm...We will see.

UPDATE: I got my third Bionic yesterday and it has stayed connected consistently to either 4G or 3G when transitioning between each. No data signal lost as of yet. I have been using it heavily to try and get it to drop again, but so far so good...I will update again if it happens again. Guess if you continue to return these you might end up getting a good one.

I've also installed this. It worked to restore 3G for me last night. It didn't help this morning, nor did toggling airplane mode. I had to restart the phone. This is getting old fast.

 

[marine one]

Happening with me as well. All of the nifty tricks (airplane mode, restart connect app, etc.) don't work. The only way I get my data connection back is to repower the phone. Got to do it three times today, along with a battery pull for a frozen screen. Getting really sick of this.