Help Exchanging Epic touch

[jason81]

My Epic touch is exhibiting some quirks that I would like to take care of before my return period is up.
I went into the sprint store tonight and told them what was going on, and that I would like to exchange my Epic touch for another one.

They told me that they could not just give me a new phone and that I would have to come back so that their tech could troubleshoot it.

It has been my understanding that if you are still in your return period, they are supposed to just swap out phones for you.

Can anyone confirm this? I have had this phone since Friday, and I am unwilling to have them mess with it and get my phone back having been molested by the tech.

Thoughts?....ideas?

 

[whatsitsname]

Yes you will have to let them troubleshoot it. It is common policy at my local store.

 

[unplugged1]

Yes you will have to let them troubleshoot it. It is common policy at my local store.

And the FIRST thing they do is a factory reset.

 

[whatsitsname]

And the FIRST thing they do is a factory reset.

Pretty much. Then they send you home and come back when the problem reoccurs. Lol

 

[eluno]

And the FIRST thing they do is a factory reset.

how does one do the factory reset?

 

[eluno]

My Epic touch is exhibiting some quirks that I would like to take care of before my return period is up.
I went into the sprint store tonight and told them what was going on, and that I would like to exchange my Epic touch for another one.

They told me that they could not just give me a new phone and that I would have to come back so that their tech could troubleshoot it.

It has been my understanding that if you are still in your return period, they are supposed to just swap out phones for you.

Can anyone confirm this? I have had this phone since Friday, and I am unwilling to have them mess with it and get my phone back having been molested by the tech.

Thoughts?....ideas?

just curious what type of problem you are having?

 

[mcvickj]

how does one do the factory reset?

Menu > Settings > Privacy > Factory data reset.

 

[JSchu22]

A nice rep that cares about your satisfaction will just do a swap. Good luck though. Did you purchase it with a new line of service? If so just return it and then start up a new line, that way you can really stick it to them.

 

[Bigfamei]

Yeah, they are going to check it out to make sure you didn't drop it in water or anything.