Help Camera screen goes black

[Cheezdemon]

Hi, I recently got my very first smartphone, which is an LG Thrill. The first few times that I tried using the camera, it worked fine. But now whenever I try to use the camera, the screen goers black, and it take about 10-15 seconds before the phone will start responding anymore. Has anyone run into this problem with the Thrill, or any android device before? Thank you in advance

 

[BigCiX]

haven't heard of this. Just turn your phone off and them back on. See if that'll help. If it doesn't, your still under the 30 day policy. Take it back and switch it. Welcome to the forums.

 

[jkzimm04]

I have been having the same issue. I have had my phone less than a week now. It seemed to work fine at first and then if I would go into the camera, the screen would go blank and I had to manually pop out my battery and turn the phone back on. I called ATT tech support and he checked for updates, which there were none and then he walked me through restoring the factory settings and said that might work. NOPE. It did it to me again last night. This morning when I went to turn it on, I couldn't do it. I had to pop the battery out and then it started up after I put the battery back in. When I bought the phone, the sales rep couldn't get the phone to turn on. She thought the battery was low in charge. I doubt that very much now. I'm planning on taking it back tonight. We shall see!! Let us know how you make out!!

 

[Mind if I do a J?]

I'm also having this issue. It worked fine the first couple times I tried it, and the screen now goes blank/black. I'll be taking the phone to an AT&T store soon to see if they can do anything, and will be watching this thread for updates.

The times I did use it, I took one 3D photo and one 3D video. Haven't done anything in 2D. Not sure if the 3D is a potential cause or not.

Edit to add: The screen goes blank/black, but the phone doesn't appear to be completely dead. If I press on the home button twice within ten seconds or so, it usually takes me back to the main screens. Pretty weird, and definitely a bummer.

 

[maxpedro009]

I have also had this problem. It has happened to me 2X. I was trying to take a picture, and the screen just went blank. It was not in 3D mode either time. I wound up popping the battery out and turning it back on. I hope there is a solution to this. I am still within my 30 days, so I might try to get a different phone.

 

[Mind if I do a J?]

I have also had this problem. It has happened to me 2X. I was trying to take a picture, and the screen just went blank. It was not in 3D mode either time. I wound up popping the battery out and turning it back on. I hope there is a solution to this. I am still within my 30 days, so I might try to get a different phone.

For the record, that was my "solution" too. It's only happened once to me so far.

 

[jkeczan]

A factory reset fixed mine. Most likely do to a conflicting app or memory issue, you can always true clearing the cameras cache and memory.

 

[PaBurlingame]

If I get around to it I will send my phone in, but in the mean time, I got the black screen of death recordings working somewhat back to normal, by changing my image properties to Contrast-high Brightness-high, and Hue-high. Also I changed my anti Flicker from Auto to 60Hz.