Rogers Dream 1.6 Update

[SorrowFull]

Yes I took advantage of the upgrade offer and received a Magic. They didn't want my old dream and since they refuse to upgrade it I rooted it.

 

[vikingisson]

@gnugu, where's my $5

 

[Sanitylost]

I did the update last night and all seemed to go well. Been playing around today getting used to the new features and the added real estate. One thing I noticed and not sure if I should be concerned is that when I am on Wi-Fi in my house and connected to my router the status bar at the top is still showing the 3G or H symbol at the same time. I don't believe it did this before. Does anyone else have the same thing and any worries that I am actually using data while I think I am on Wi-fi?

You need to change the settings for your WiFi in the phone. The default is that the WiFi will disconnect when the screen goes off.

Do the following from the home screen: Press Menu\Settings\Wireless controls\Wi-Fi settings\Press the Menu Key again\Advanced\Wi-Fi sleep policy.
Once there you can choose between three options.
I have mine set to "never".
There is an app that will place a widget on your screen and you can toggle between "never" and "default". It is called "WiFi Lock"

 

[SouthofOttawa]

You need to change the settings for your WiFi in the phone. The default is that the WiFi will disconnect when the screen goes off.

Do the following from the home screen: Press Menu\Settings\Wireless controls\Wi-Fi settings\Press the Menu Key again\Advanced\Wi-Fi sleep policy.
Once there you can choose between three options.
I have mine set to "never".
There is an app that will place a widget on your screen and you can toggle between "never" and "default". It is called "WiFi Lock"

Thanks!! It had stopped doing that after the first day but I still like the idea of putting the setting to "Never".
Thanks again for the tip!!

 

[cdstewart]

You can also use the HTC settings widget which can turn off mobile networks (3g it 2g) as a battery saver.

 

[damnmad]

Wow. Nice update. Thumbs up, Rogers.

 

[mjschmidt]

I just spoke to a Rogers tech about the issues we are having, he informs me that any phones that are NOT updated will eventually be completely blocked from the system and not be able to make or receive ANY calls!

I don't know what this will mean for rooted phones.

 

[SorrowFull]

Rogers froze my rooted Dream today (all my outgoing calls were redirected to them) so I switched back to my Magic, then phoned them and they unfroze my phone once I assured them that I had the 911 patches done. I don't like the way this is turning out, I really like my rooted Dream and it would be terrible if they made it so I can't use it.

 

[Snack]

So, wtf. Am I EVER going to get my promised upgraded phone (Magic/Dream)? I mean, SURELY by now they have updated any phones in stock (or are they all gone from stock?) (or are they EVER going to have more stock) and I should be able to upgrade my phone.

Right?

Or am I dreaming in a pipe.


Al

 

[RogersMary]

So, wtf. Am I EVER going to get my promised upgraded phone (Magic/Dream)? I mean, SURELY by now they have updated any phones in stock (or are they all gone from stock?) (or are they EVER going to have more stock) and I should be able to upgrade my phone.

Right?

Or am I dreaming in a pipe.


Al

Hi Snack - The upgrade is back on now. Have you seen the details? I'd suggest you call into Care and ensure they're looking at your account details.

http://androidforums.com/336637-post58.html

Thanks,
Mary
@RogersMary

 

[Snack]

Thanks for the update Mary.

You think that Roger's would have fulfilled their promise to me that they "have it on file and will contact you as soon as we have more phones in stock - you don't need to call back any longer".

Then again, they've never lived up to their other promises, so why should this one be any different (please realize this is anger directed at Roger's, not you personally Mary - I appreciate what you've done).

Of course, customer service is closed right now - not sure if they are even OPEN on Sunday, so how do I fulfill the Feb 14th deadline?!

Al

 

[Snack]

Yeah, so - tried calling yesterday. Roger's phone support gives message of "Please call back during regular business hours". Without actually SAYING what 'regular business hours' ARE.

SO - I see there is live EChat. After waiting 25 minutes, get someone online with me - tell him what I'm there for. "We do not currently offer customer support via live EChat - we are for technical support".

"Is customer support OPEN on Sunday?"
"Yes - 9-5"

Just called Roger's (10:55am Sunday). "Please call back during regular business hours".

SO - Apparently I will be outside of the Feb 9th-14th timeframe (I'm guessing Roger's is closed tomorrow for family day?). I can't WAIT to have this fight on the phone tomorrow or Tuesday.

Allan

 

[ace862]

Yeah, so - tried calling yesterday. Roger's phone support gives message of "Please call back during regular business hours". Without actually SAYING what 'regular business hours' ARE.

SO - I see there is live EChat. After waiting 25 minutes, get someone online with me - tell him what I'm there for. "We do not currently offer customer support via live EChat - we are for technical support".

"Is customer support OPEN on Sunday?"
"Yes - 9-5"

Just called Roger's (10:55am Sunday). "Please call back during regular business hours".

SO - Apparently I will be outside of the Feb 9th-14th timeframe (I'm guessing Roger's is closed tomorrow for family day?). I can't WAIT to have this fight on the phone tomorrow or Tuesday.

Allan

What number are you calling? I just tried calling 1-888-ROGERS1 and someone answered my call.
If you are calling the business side you may be out of luck until Tuesday.

 

[GreatBigDog]

Yeah, so - tried calling yesterday. Roger's phone support gives message of "Please call back during regular business hours". Without actually SAYING what 'regular business hours' ARE.

SO - I see there is live EChat. After waiting 25 minutes, get someone online with me - tell him what I'm there for. "We do not currently offer customer support via live EChat - we are for technical support".

"Is customer support OPEN on Sunday?"
"Yes - 9-5"

Just called Roger's (10:55am Sunday). "Please call back during regular business hours".

SO - Apparently I will be outside of the Feb 9th-14th timeframe (I'm guessing Roger's is closed tomorrow for family day?). I can't WAIT to have this fight on the phone tomorrow or Tuesday.

Allan

I tried dialing *611 in my magic and got someone. Even if you can only ge5 tech support, just make sure that you get them to put a note on your account that you called for the dream to magic update on the 14th but nobody could help you.

 

[Snack]

So - yes - with a bit of struggling the solution seems to be in.

I >was< on a corporate account prior (long story), but had switched over the phone in question to a regular service. I don't know if I remained within business/corporate b/c my other line is still there, or if they just forgot to transfer that one over - whatever - my account still shows as corporate and corporate is closed on weekends (or at least Sundays).

I did manage to get a CSR through regular 1-888-ROGERS-1 and I explained that I had just spend 25 mins on the phone with a CSR until getting transferred to the corporate solutions and finding out they were closed. A very helpful CSR tried one thing and couldn't do it, then said he would transfer me to the retention department because they have a lot more access to accounts than he does.

After a rather long wait on hold (it's the weekend, I'm sure they are lightly staffed and I don't hold that against them - I work weekends too - bleh) I got another very helpful CSR (Retention-CSR? ) who says he does indeed see the note in my account and is currently processing the order (just checking to be sure he has the process correct).

So *fingers crossed* - it looks like I'll be FINALLY getting my upgrade phone! Just waiting for him to come back on the line and give me the details and tracking info!

Yay! Thanks Mary and others.

Al

p.s. All CSRs today were very helpful - even with the transfer to a dep't that was closed. It's a big company, I don't expect every spoke in the cog to know the business hours of every department .

 

[Snack]

Sorry for the double post.

*sigh* - but, of course, that silly little business code won't let them process it!

He said he could take it (business code) off, process the phone replacement/upgrade and put it back on, but that doesn't take affect until the next billing cycle (Mar 7th!) so he put a long note in my account explaining why I'll get the phone tomorrow when I call the appropriate department (they are closed weekends).

I can taste it!

ew.

Al

 

[Snack]

Yay! *claps*

Phone is FINALLY on it's way!

3-5 business days.

*dances*

Al

 

[Sanitylost]

HTC and Rogers said at the beginning of the year that by mid-year the HTC Magic would be upgraded to Android 2.1. Well with only 6-7 weeks to go until mid-year I haven't heard boo from either HTC or Rogers. Has anybody heard anything on the upgrade or has it been forgotten. Also when should we start to inquire (Bug) HTC & Rogers on a timeline. I'm already unable to get programs into my phone that I want due to being stuck at 1.5.

 

[MadDreamUser]

Somehow, I get the feeling they may not make good on this promise... We'll see.

 

[newuser1]

Well there was news of other phones getting 2.1 in recent weeks, so here's hoping.

 

[Deleted User]

This is going to be something which needs to have a watchful eye on. I have a feeling that as in the past, this Android 2.1 update for the Magic is going to be delayed. My gut tells me. Spoke to RogersMary today at the X10 launch party but no solid information was provided.

I am skeptical as always....

 

[Deleted User]

What really pisses me off is that there are users who are using Magic devices and experiencing numerous problems. GreatBigDog01 is one of them, and I am pretty sure there are many others out there.

Rogers nor HTC are doing SHIT about that. Lack of leadership I say.

 

[vikingisson]

What really pisses me off is that there are users who are using Magic devices and experiencing numerous problems.

I'm still upset that the stupid bug with QWERTY vs AZERTY hasn't been addressed yet. I won't even use my contract phone. I bought a 'clean' Magic and updated with a less buggy ROM. But even those of us with phones running otherwise better ROMs are having one really irritating problem, we're still prone to having data cutoff. I tested an old radio ROM for two days and sure enough got cutoff again. So I'm back to the new radio.

However we shouldn't get too ansty and pushy, just wait for whatever they eventually do. I give up on their technology and motives. I only hope that they cough up a 1.6 for the Dream or offer an option to unlock and make them rootable so that people can make them useful.

 

[damnmad]

I'm still upset that the stupid bug with QWERTY vs AZERTY hasn't been addressed yet. I won't even use my contract phone. I bought a 'clean' Magic and updated with a less buggy ROM. But even those of us with phones running otherwise better ROMs are having one really irritating problem, we're still prone to having data cutoff. I tested an old radio ROM for two days and sure enough got cutoff again. So I'm back to the new radio.

However we shouldn't get too ansty and pushy, just wait for whatever they eventually do. I give up on their technology and motives. I only hope that they cough up a 1.6 for the Dream or offer an option to unlock and make them rootable so that people can make them useful.

I can assure you of this, they'll never offer us the option to root our phones. I just hope the next update will bring something usable. Or better, someone finds a way to root updated phones.

 

[GreatBigDog]

Well there was news of other phones getting 2.1 in recent weeks, so here's hoping.

I hear that the Hero is going to be delayed until May in getting it's 2.1 update, and HTC promised that update when the phone was released.

Telus To Delay HTC Hero 2.1 Update Until May 2010 | Android in Canada Blog

Since the Hero and Magic share so many of the same specs, hopefully it won't take HTC too long after the release on the Hero to have the update ready for the Magic.

gbd