Help 4g not working

[Overloaded]

I have a t mobile galaxy s2 and have had it for two days now and I had an internet connection the first
day and now the 4g network is not working. I can make phone calls and send regular texts but it wont allow me to connect to the internet. I have spoke to tmobile and they said I may need a new sim card,however its brand new. Any ideas of what went wrong and how can fix it? Please help

 

[Jimbo droid]

Go to wireless and networks then mobile networks

Then put a check on use packate data and a check on data roaming. Hope thats helps

 

[Overloaded]

have tried that nothig seems to work thankthough

 

[Jimbo droid]

Exchange with tmobile if you got it from them within 30 days. Or 1 year from samsung yull have to send it in . Also try a factory reset go to privacy and hit factory reset. Also pull the battery out before the factory reset and reboot.

 

[surkins]

Just adding something for future reference:
If you had a Blackberry Data plan, and switched to a Samsung Galaxy S2, you would have to contact your carrier so that they can switch from a BB plan to a Android data plan. Then your 4g would work. Just wait 3-4 hours after the switch. That's what happened to me

 

[supercooled]

Go to wireless and networks then mobile networks

Then put a check on use packate data and a check on data roaming. Hope thats helps

Thanks Jimbo, I started a thread just a few minutes ago for the same thing and your suggestion worked. I guess us Droid noobs need to learn by trial and error but thankfully there's a community to back us up when we're ready to throw in the towel.

This problem had me so frustrated yesterday.

Thanks again!

 

[Jimbo droid]

No problem supercooled always here to help anyone. Glad to hear it worked the T-Mobile galaxy s2 is a great phone minus a few glitches.

 

[Dark Penguin]

I've been having this issue as well. To be honest, I wasn't expecting 4G to work in the first place, because when I looked up the device on GSMArena, here, there was no mention of 4G capability. Obviously, then, this wasn't a dealbreaker when I decided to order this phone, but now having received it and having found that there is a setting to enable 4G access, I'd like to have it work. My carrier swapped in a new data plan for 4G devices (no extra charge), so it doesn't seem that I need to order anything extra from them. It's still not really a dealbreaker, but why shouldn't I try it out anyway?

 

[OrlandoFL]

Overloaded, you may need to call T-mobile support that sounds like it may be an account issue.

 

[Arrowslinger]

Is it happening everywhere? I noticed in the city where I bought my phone 4G worked all the time. But at my home and in building at work I get the E in status bar, I can use the phone and surf but SLOW. Now if I step outside at work 4G works.

 

[MsDoloD81]

No problem supercooled always here to help anyone. Glad to hear it worked the T-Mobile galaxy s2 is a great phone minus a few glitches.

Jimbo! I had the same problem today and if it wasn't for your post I wouldn't know what to do! It's working now so thanks so much!!