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Member112085
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Then they tried to tell me it was a 14 day return policy. Had to tell them..no. Another 5 minutes talking with managers and other reps as they were all clueless about the holiday return policy. (we are talking a big store with 15+ employees on the floor). They finally found out I was right! Guess none of them have looked at their receipts for days.
This is precisely why I take anything I hear from the store level employees with a grain of salt, even managers. I honestly think communication in Verizon is so poor, they are kept more in the dark than we are, even when it comes to important information.
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