Here's the situation, my phone end button is shot to hell and my key pad is peeling up, i went out to day and bought another ascend and the esn was still being atteneded to by another customer so i bought it back and a cricket rep said the same thing, so I like the phone its cool im at 710mhz with no problem, but how do I do a ESN to erase someones account off my new phone, cricket wont let me activate it til I fix it.