Good Afternoon _________,
I am writing to you today to express my disgust and dissatisfaction with the way your company is handling the release of the Samsung Galaxy Nexus.
Back on October 21st, Verizon released a press statement with that promise that the Galaxy Nexus "will be available later this year in Verizon Wireless Communications Stores and online at
www.verizonwireless.com." The current information I have from a trusted source is that Verizon Executives are considering pushing the release date of this phone back until Quarter 1 of next year in order to "maximize" profits.
If this rumor is true, this is an outrage. You specifically said that the Nexus would be released THIS year, not next. There are many patient customers out there that are waiting for the Nexus. They will not be buying a RAZR. They will not be buying a Rezound; or any devices listed on your "websales". In fact, I along with many others, are considering dropping our plans with you and going to another carrier who has phones such as the Samsung Galaxy SII, another phone which Verizon passed on.
It is incredible how Europe has this phone already, Canada's carriers are readying an early December release and one of Japan's carriers just announced a December 2nd release for their version of the Galaxy Nexus. Are you going to make us believe that the phone is "still in testing"; because no one on the internet buys that excuse.
Another mind boggling facet in this whole debacle is that fact that Verizon has remained mute on the whole thing. Many of the Customer Service representatives I have spoken to act like the Galaxy Nexus does not even exist. It is pathetic and a testament to the lack of communication and preparedness of the employees in your company.
To reiterate, if Verizon is really looking to "maximize" their sales, release this phone quickly. If Verizon fails to do this, I will cancel my plan and I am positive many others who have been holding their breathes for months will as well.