Screen Goes Off When In Voicemail

[lkrause]

I got this phone as a Black Friday deal at Best Buy and overall I am very pleased. I have one issue, however, that is annoying. When I am checking my voicemail and about to type in my password, the screen keeps going off. I finally get the message from the nice voicemail lady to try again since I was unable to enter my password. I would have to slide out the keyboard in order to be able to type my password. I finally bypassed my password in settings which seems to defeat the purpose. I know on Howard Forums someone was having this same issue and the response to them was the proximity sensor. I have both the screen and keypad set to turn off after 1 minute. Voicemail is the only situation where I have this issue. I'm wondering if I need to take the phone back.

 

[bizfox]

I got this phone as a Black Friday deal at Best Buy and overall I am very pleased. I have one issue, however, that is annoying. When I am checking my voicemail and about to type in my password, the screen keeps going off. I finally get the message from the nice voicemail lady to try again since I was unable to enter my password. I would have to slide out the keyboard in order to be able to type my password. I finally bypassed my password in settings which seems to defeat the purpose. I know on Howard Forums someone was having this same issue and the response to them was the proximity sensor. I have both the screen and keypad set to turn off after 1 minute. Voicemail is the only situation where I have this issue. I'm wondering if I need to take the phone back.

I just tried calling my voicemail and inputting my password twice. Each time, I could not replicate your issue. Maybe exchange it while you can?

My Transform Ultra is running rooted with the Star-ScROM .6, though, with the Go Launcher EX. Not sure if any of those factor in the equation. Even when in factory settings (after activation from Boost), I do not experience your problem.

 

[KydDynoMyte]

When that happens to me it is the proximity sensor even though I didn't think I was close enough to it to set it off.

 

[lkrause]

In response to the person who said that it does happen to them...so the phone dials my voicemail and I activate the keypad to input my password, the keypad comes up but then disappears. Where should the phone be then in order not to activate the proximity sensor? How is this getting activated. It is how I am holding the phone? It is quite irritating and happens every time for me when using voicemail.

 

[smith058]

When u put your phone close to your face to hear the call connect it activates the sensor... you here the promt to put in your password so you lower your hand (the screen is still on, has not turned off yet) then you go to put in your password and then the screen goes off (you activated the sensor about 3-5 seconds ago and it is just now shutting off the screen) you get fustrated and press the power button or slide the keyboard out to turn the screen back on and the screen flashes on then shuts back off (the sensor delays about 3-5 seconds, it told the phone to turn back on from when you moved it away from your face to enter your password... you beat it to the punch and turnd it on yourself so it toggles screen power right after you turn it on, now its back off) very fustrating!

Solution... be patient! Wait for the screen to come back on by it self.... or use speeker phone to keep it from your face.

If this is not the case the return it for a new... or try out the custom rom.

 

[lkrause]

Someone posted a reply and I tried their suggestion. I dial voicemail,put the phone to my ear,bring it down and wait. The screen will go black when I move my finger to the phone to type in my first number. It takes me a couple of tries to finally get the first number typed and then the keypad stays. I don't want to take the phone back if the replacement will be the same. I guess I just don't know whether this is the norm for this phone.

 

[smith058]

I have no troubles with mine it's as easy as cherry pie if it bothers you I would exchange it while you can