I bought the rezound on launch day, and upgraded from the thunderbolt.
Last week I called VZW to get a replacement thunderbolt cause the charging port was bad.
they told me I had to deal with HTC cause I forfitted my HTC warranty when I bought the rezound.
I think I missed something, but how did buying a Rezound kill the warranty on your Thunderbolt?
Or, did you lose the monthly Asurion coverage for the Thunderbolt by replacing it with the Rezound?
The monthly insurace coverage that I pay Verizon for ($6.99 per month for full idiot-proofing) is actually run by a company called Asurion. They are "blessed by", but not part of, VZW. I had my Droid 1 covered by them, and when I replaced it with my Rezound, my monthly fee now covers the Rezound, but not the Droid. Just as well, the Droid is now used in WiFi-only mode by my sons.
I bought my Rezound from Amazon, and signed up for the insurance on the Rezound while I ordered it. After 90 days, you can't expect a VZW store (corporate or not) to give you a replacement phone no matter where you bought it.
The 2 times I had a problem with the Droid 1, I called Asurion, and they overnighted an empty box to me, I used the pre-paid label to overnight it back to them, then I got a phone in a box one or two days after that. It sucked not having a phone, but I had an excuse for not answering my wife's calls.