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They Wouldn't Budge

ptco911

Well-Known Member
Apr 8, 2010
115
12
Manhattan, KS
I went to my local Verizon store today to see if they would move my loyalty discount forward a few days (eligible 12/29/11) but was told they couldn't adjust it. While talking to the sales person they asked what phone I was looking at and told her the Rezound. She immediately started trying to push the RAZR. I am currently using and Incredible that is still working like a champ. I told her that the HTC Sense UI was one of the main reasons for my choice. I don't think she really knew what I was talking about. Bottom line Verizon seems to be in bed with Motorola regarding the RAZR.

I will wait until 12/29 and pick up my Rezound.
 
I went to my local Verizon store today to see if they would move my loyalty discount forward a few days (eligible 12/29/11) but was told they couldn't adjust it. While talking to the sales person they asked what phone I was looking at and told her the Rezound. She immediately started trying to push the RAZR. I am currently using and Incredible that is still working like a champ. I told her that the HTC Sense UI was one of the main reasons for my choice. I don't think she really knew what I was talking about. Bottom line Verizon seems to be in bed with Motorola regarding the RAZR.

I will wait until 12/29 and pick up my Rezound.



Have you called Tele-sales? They're usually better about bumping up dates. Also is this a complete upgrade or an early upgrade? If your contract is about to expire I'd look at Amazon and other sites.
 
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We just went through this for my wife's new rezound. I called customer service and asked to talk to tech support explained the situation and they put a notation on her account that gave her a courtesy upgrade and the loyalty discount and waved the $20. This just happened yesterday.

They can do anything they want to but it appears you get better service calling customer service or tech support directly. However the courtesy upgrade only applied if we bought the phone from a Verizon Corporate Store.
 
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