Bejeweled 2 will not install

[thornev]

I purchased from Android Market, downloaded and installed. When I run the app it wants to download another 40MB. Unfortunately, the download always fails. I called EA customer support and they claim they can neither fix the problem nor give me a refund. I tried uninstalling, clearing Market cache, reinstalling... no change. Nothing I tried works. Anyone else have this problem and how did you fix? Thanks.

 

[NightAngel79]

got this app from amazon 'free app of the day' installed/works perfectly...

will say that i am less than impressed with EA CS on a different issue i contacted them with

 

[TxGoat]

Are you downloading via 4G? Do you have access to Wifi? With Verizon having network issues, I wouldn't trust downloading via Verizon's network until they fix the network.

 

[thornev]

TxGoat - I tried with 3G only (no 4G where I am), with WiFi only, with SD card mounted and unmounted, cleared Market cache, rebooted phone, nothing worked. This has to be something with the Bejeweled install process. Apparently the game install downloads an install application which then runs and requires an additional download. I'm guessing that that 2nd install is trying to contact a server and failing. I'm trying to get EA technical support to help me. I opened a ticket with EA. Fingers crossed that they call me back.

NightAngel - So you got it from Amazon and it worked. I got it from Android Market. Did you have the 2nd phase install as I describe above? Maybe I should try installing (and paying again) from Amazon. If it works at least I'll have a working game.

 

[NightAngel79]

TxGoat - I tried with 3G only (no 4G where I am), with WiFi only, with SD card mounted and unmounted, cleared Market cache, rebooted phone, nothing worked. This has to be something with the Bejeweled install process. Apparently the game install downloads an install application which then runs and requires an additional download. I'm guessing that that 2nd install is trying to contact a server and failing. I'm trying to get EA technical support to help me. I opened a ticket with EA. Fingers crossed that they call me back.

NightAngel - So you got it from Amazon and it worked. I got it from Android Market. Did you have the 2nd phase install as I describe above? Maybe I should try installing (and paying again) from Amazon. If it works at least I'll have a working game.

i did have to do the addittional download, worked fine. tx may be right and its related to network issue. that said I would suggest waiting, EA kinda screwed me at one point and when they finally responded to my ticket gave me the pick of any two games for free to make up for the problems...

 

[thornev]

I purchased and downloaded from Amazon. There was no phase 2 download and the app works fine. So this seems to be an Android Market install problem. I had to uninstall the Android app so that 2 of the app don't appear on my phone. I can probably reproduce the problem for EA should they contact me.

I don't believe this is a network problem in the generic sense as I have no other problems with the network.

 

[TxGoat]

I purchased and downloaded from Amazon. There was no phase 2 download and the app works fine. So this seems to be an Android Market install problem. I had to uninstall the Android app so that 2 of the app don't appear on my phone. I can probably reproduce the problem for EA should they contact me.

I don't believe this is a network problem in the generic sense as I have no other problems with the network.

Glad you got it fixed. As much as I used to hate Amazon (canceling my orders when they had a pricing error), I've taken them back after the launch of their App store. One thing I find annoying is some of their apps, they won't let you download unless you have a Wifi connection, which in many cases compared to my 4G connection is pathetic. I wish I could shut off Amazon insisting that I'm on Wifi.

Have you tried reaching out to the Android market to tell them that an EA download isn't working? I would write them and tell them that the download worked fine from Amazon's app store. I'm betting they'd probably consider issuing you a credit as opposed to losing you to Amazon...

 

[thornev]

Have you tried reaching out to the Android market to tell them that an EA download isn't working?

Thanks for the suggestion. I just wrote them. We'll see if they respond.

 

[novakrj]

I am having the same issue. I will be interested to hear if you find a solution. Would rather not pay for it again from Amazon, but I have a bit of an addiction problem with Bejeweled 2. Not sure how long I can hold out...

 

[thornev]

I am having the same issue. I will be interested to hear if you find a solution. Would rather not pay for it again from Amazon, but I have a bit of an addiction problem with Bejeweled 2. Not sure how long I can hold out...

I haven't heard back from EA yet. Maybe I will now that the holidays are over, but frankly I'm skeptical when it comes to customer support from the development/service teams.

I urge you to contact EA to let them know you have the same problem. That way maybe they'll pay more attention to the problem. Their contact info:

1-866-543-5435
7am-9pm CST (7 days a week)

 

[novakrj]

I will call them right now....thank you.

 

[TxGoat]

I haven't heard back from EA yet. Maybe I will now that the holidays are over, but frankly I'm skeptical when it comes to customer support from the development/service teams.

I urge you to contact EA to let them know you have the same problem. That way maybe they'll pay more attention to the problem. Their contact info:

1-866-543-5435
7am-9pm CST (7 days a week)

LETS ALL CALL THEM!!! EA Customer Service Flashmob!!