Help Warp will not play MP4's issue

[Knoxville363]

**EDIT I FIXED IT BY BUYING A NEW SD CARD**

Earlier this week I attempted to put some downloaded mp4 files on my phone. The phone had NO issues at all playing them. I have attempted to put several mp4 files on the phone and they go on the SD card, but when I go to play them it says SORRY THIS VIDEO CAN NOT BE PLAYED. I know the files are fine because I just watched them before this happened.

I have tried the following and all result in the same error

*Download a different mp4
*Use several different players
*Factory restore using the upgrade tool

Does anyone have this issue and how can this be solved because watching movies on my device is VERY important to me.

Thanks in advance
-Knoxville363

 

[shunter7]

Might be a dumb question but are the files MP4 or MP4v? If they are MP4v I'm not sure they can be played standard on Android devices. If they are MP4 they are of course compatible. Could not tell from the wording above if you meant the same exact files worked early in the week and did not later in the week or if you were speaking of MP4 files in general on your Warp.

 

[Knoxville363]

Might be a dumb question but are the files MP4 or MP4v? If they are MP4v I'm not sure they can be played standard on Android devices. If they are MP4 they are of course compatible. Could not tell from the wording above if you meant the same exact files worked early in the week and did not later in the week or if you were speaking of MP4 files in general on your Warp.

just mp4 video files

 

[shunter7]

I would ask you what player that you are using but I think that I am using the player YOU recommended MX Video. I will say that I just went to do some test on my phone with mp4 files and my MX Video is not working at all!!! which is weird as it worked earlier this week. So I guess I need to clean up my phone before testing .

 

[Knoxville363]

I would ask you what player that you are using but I think that I am using the player YOU recommended MX Video. I will say that I just went to do some test on my phone with mp4 files and my MX Video is not working at all!!! which is weird as it worked earlier this week. So I guess I need to clean up my phone before testing .

I have no clue wtf is going on here. I used mx and real player.....both do not work. Now I am having issues with my SD card. I am using an old one and I can transfer apps over no problem with it. I have a bad feeling about this issue. I am not sure if this is a B08 problem OR just my own problem.

 

[freedomfighter]

Mine does the same thing... It doesn't play mp4 files from the Internet either... I try to play a video and it says the same thing... I think it has to do with the update

 

[shunter7]

The only way that I can get the message that you are getting Knoxville is when I have my phone plugged into my computer via the USB cable and using the phone in USB storage mode. As soon as I disconnect my USB it works great once again. If you are not plugged in via the USB and still experiencing this issue maybe the phone "thinks" you are still plugged in and you should replug the USB cable/use in USB storage mode and do a text book disconnect. Just guessing at this point but it might work.

 

[xgeek]

Mine does the same thing... It doesn't play mp4 files from the Internet either... I try to play a video and it says the same thing... I think it has to do with the update

Mine too, right after the 08 update

 

[Knoxville363]

I swear what a pain in my ***. I did another factory restore. I had issues with my SD card so now I lost all of my data I had. God I am ready to smash this phone against the wall! Good job ZTE ........great f'n update you morons

BTW thank you guys for replies. Shunter...are you on B08. I think it is weird that you are the only one who can still play mp4's and the rest of us can't.

 

[marca]

I swear what a pain in my ***. I did another factory restore. I had issues with my SD card so now I lost all of my data I had. God I am ready to smash this phone against the wall! Good job ZTE ........great f'n update you morons

BTW thank you guys for replies. Shunter...are you on B08. I think it is weird that you are the only one who can still play mp4's and the rest of us can't.

knoxville363 love your videos, as far as the mp4 issue i too can play mp4s and im also on B08 but, i have mp4 videos that will not play was looking at the details could be in the frame size but im still working on it will update you guys on what i find.

 

[xgeek]

I CAN play some with MX video player, but all vids used to play right on the webpage with the default player. The default player NEVER works now. I can however do Youtube without any issues.
Knoxville, did the factory restore fix the video issue for you?

 

[Marknderm]

I just checked my phone and it will not play any mp4s either.

 

[marca]

update
here's what i found so far and I still have more questions than answers
i have tried .mp4 files and .avi files and have mix results
list of properties of movies that worked


AVI
Video
Length 00:33:41
Frame width 640
Frame height 360
Data rate 1152kbps
Total bitrate 1280kbps
Frame rate 29 frames/second
Audio
Bit rate 128kbps
Channels 2 (stereo)
Audio sample rate 48 kHz

MP4
Video
Length 00:15:29
Frame width 512
Frame height 288
Data rate 500kbps
Total bitrate 594kbps
Frame rate 25 frames/second
Audio
Bit rate 93kbps
Channels 1 (mono)
Audio sample rate 48 kHz

MP4
Video
Length 01:12:30
Frame width 480
Frame height 272
Data rate 403kbps
Total bitrate 468kbps
Frame rate 29 frames/second
Audio
Bit rate 164kbps
Channels 2 (stereo)
Audio sample rate 48 kHz


MP4
Video
Length 00:05:04
Frame width 480
Frame height 272
Data rate 477kbps
Total bitrate 543kbps
Frame rate 25 frames/second
Audio
Bit rate 66kbps
Channels 2 (stereo)
Audio sample rate 48 kHz

The following did not work

AVI
Video
Length 00:04:12
Frame width 512
Frame height 368
Data rate 2075kbps
Total bitrate 2299kbps
Frame rate 25 frames/second
Audio
Bit rate 224kbps
Channels 2 (stereo)
Audio sample rate 44 kHz


MP4
Video
Length 00:09:45
Frame width 1920
Frame height 1080
Data rate 10170kbps
Total bitrate 10264kbps
Frame rate 29 frames/second
Audio
Bit rate 94kbps
Channels 2 (stereo)
Audio sample rate 44 kHz

All files were place on root of sd card, all files played through stock video player, all files originate from movies or clips stored on my computer.
I have a suspicion but i need more time to confirm or deny till then i will keep looking and keep you guys updated. maybe this info can help someone figure out what the problem is.

 

[shunter7]

Knox...I do have the latest update but I do not have the phone rooted. However, I see no reason why rooting would make any difference in this case.

 

[Knoxville363]

Knox...I do have the latest update but I do not have the phone rooted. However, I see no reason why rooting would make any difference in this case.

Thanks......I just ask all the questions I can because you never know what could cause a problem. Finding differences between users can usually rule something out when attempting to solve an issue.

 

[xgeek]

update
here's what i found so far and I still have more questions than answers
i have tried .mp4 files and .avi files and have mix results
list of properties of movies that worked


AVI
Video
Length 00:33:41
Frame width 640
Frame height 360
Data rate 1152kbps
Total bitrate 1280kbps
Frame rate 29 frames/second
Audio
Bit rate 128kbps
Channels 2 (stereo)
Audio sample rate 48 kHz

MP4
Video
Length 00:15:29
Frame width 512
Frame height 288
Data rate 500kbps
Total bitrate 594kbps
Frame rate 25 frames/second
Audio
Bit rate 93kbps
Channels 1 (mono)
Audio sample rate 48 kHz

MP4
Video
Length 01:12:30
Frame width 480
Frame height 272
Data rate 403kbps
Total bitrate 468kbps
Frame rate 29 frames/second
Audio
Bit rate 164kbps
Channels 2 (stereo)
Audio sample rate 48 kHz


MP4
Video
Length 00:05:04
Frame width 480
Frame height 272
Data rate 477kbps
Total bitrate 543kbps
Frame rate 25 frames/second
Audio
Bit rate 66kbps
Channels 2 (stereo)
Audio sample rate 48 kHz

The following did not work

AVI
Video
Length 00:04:12
Frame width 512
Frame height 368
Data rate 2075kbps
Total bitrate 2299kbps
Frame rate 25 frames/second
Audio
Bit rate 224kbps
Channels 2 (stereo)
Audio sample rate 44 kHz


MP4
Video
Length 00:09:45
Frame width 1920
Frame height 1080
Data rate 10170kbps
Total bitrate 10264kbps
Frame rate 29 frames/second
Audio
Bit rate 94kbps
Channels 2 (stereo)
Audio sample rate 44 kHz

All files were place on root of sd card, all files played through stock video player, all files originate from movies or clips stored on my computer.
I have a suspicion but i need more time to confirm or deny till then i will keep looking and keep you guys updated. maybe this info can help someone figure out what the problem is.

You get any further with this issue? Thanks

 

[Knoxville363]

I spent $5 on a new SD card and now I can watch movies again

 

[xgeek]

I spent $5 on a new SD card and now I can watch movies again

huh? why?

 

[freedomfighter]

mine wont stream videos at all either. Did anyone find a way around or a fix?

 

[Knoxville363]

huh? why?

The 2G SD card that came with my warp would not work......so I bought a new 4G and was like hey how bout I just try it and no joke....as soon as i put it on there BOOM it works now .....so excited!

 

[freedomfighter]

The 2G SD card that came with my warp would not work......so I bought a new 4G and was like hey how bout I just try it and no joke....as soon as i put it on there BOOM it works now .....so excited!

Can you stream too? I never used the stock sd card... I bought a 16 gb and it doesn't work for me

 

[godraw]

Can you stream too? I never used the stock sd card... I bought a 16 gb and it doesn't work for me

Have you tried formatting the card while it's installed in the phone?

Formatting cards in the device to be used clears up a bunch of random abnormalities.

 

[marca]

I swear this phone is laughing at me, i know some users here are having trouble streaming video from some sites, I found most of the sites i went to WB, FOX, DISCOVERY, CARTOON NETWORK, TNT, and a few others i wont name worked with no issue for me. I was told espn didnt, I tried it sure enough it didnt, couldnt figure out why kept looking for a solution. Today when i got back home i tried again, espn working, videos streaming im looking like what changed, did my phone update and i hadnt noticed?
looked at my phone i was on 3g, thought about it said no way turned on Wi-Fi tried again, espn "sorry this video cannot play"
disconnect wi-fi back to 3g espn videos streaming no issue

 

[xgeek]

I swear this phone is laughing at me, i know some users here are having trouble streaming video from some sites, I found most of the sites i went to WB, FOX, DISCOVERY, CARTOON NETWORK, TNT, and a few others i wont name worked with no issue for me. I was told espn didnt, I tried it sure enough it didnt, couldnt figure out why kept looking for a solution. Today when i got back home i tried again, espn working, videos streaming im looking like what changed, did my phone update and i hadnt noticed?
looked at my phone i was on 3g, thought about it said no way turned on Wi-Fi tried again, espn "sorry this video cannot play"
disconnect wi-fi back to 3g espn videos streaming no issue

yep, me too. Good catch! so this begs the question, "whats up with that"?

 

[Knoxville363]

I played videos off ESPN off both 3g and wifi w mxplayer and not the stock player.