Help Random reboots - Is this a common problem?

[nstallion]

I just got my 32gb grey yesterday. I've used it for about 8 hours total so far and had it randomly rebooted on me 4 times. Twice was browsing the Tegra Zone, once in the market, and once in the browser.

Immediately after opening it yesterday I signed into my google account, stopped it from downloading anything from the market, and then forced the update to ICS. Essentially I didn't touch anything until ICS was loaded.

Does anyone else have this issue? Is mine defective?

 

[KeithW]

As noted in a number of posts on the ASUS Transformer forum, this is happening
to a number of Prime owners that allowed the ICS update to occur. No one is
sure why some have the problem and some don't. No solution has been found yet
AFASIK.

 

[Deleted User]

Sorry you are having the problem.

I haven't had quite the issue you have.

It has like sort of locked up and rebooted about once every 4 days... Which is still too much...

 

[nstallion]

Have you upgraded to ICS? Seems like it's purely to do with that. I've tried disabling Asus Sync to see if that will do anything. It seems to be some background process that is doing it because the rebooting is almost random and has nothing to do with how much strain you're putting on the device or what app you are running.

 

[jdbaker82]

I just got my 32gb grey yesterday. I've used it for about 8 hours total so far and had it randomly rebooted on me 4 times. Twice was browsing the Tegra Zone, once in the market, and once in the browser.

Immediately after opening it yesterday I signed into my google account, stopped it from downloading anything from the market, and then forced the update to ICS. Essentially I didn't touch anything until ICS was loaded.

Does anyone else have this issue? Is mine defective?

Enjoy........

locking up and rebooting now with ICS..... - xda-developers

 

[gordonwd]

Unfortunately mine has been doing this as well. I'd hate to have to do a factory reset to go back to Honeycomb, but it may come to that. I doubt that it's an add-on app that's at fault since it's happening to so many people.

 

[jdbaker82]

Unfortunately mine has been doing this as well. I'd hate to have to do a factory reset to go back to Honeycomb, but it may come to that. I doubt that it's an add-on app that's at fault since it's happening to so many people.

Correct its not some Primes have diff hardware in them ASUS is using mine for research and sending me a new one

 

[andygu3]

Unfortunately mine has been doing this as well. I'd hate to have to do a factory reset to go back to Honeycomb, but it may come to that. I doubt that it's an add-on app that's at fault since it's happening to so many people.

ASAIK, you will not be able to downgrade to Honeycomb.

 

[jrohrbaugh]

Just to pile on here, I bought the transformer prime the other day and within an hour had the ICS update, so I can't really compare it to honeycomb. It locks up more often just sitting there than in use. If I have it on the coffee table I can see it re-boot about once an hour.

To complicate things, my droid-x running gingerbread has been running flaky in the last 2 months. I blamed hardware wear-out, but there may be too many apps crashing android in general, but it's difficult to debug. Of course, I have most of the same apps on the phone and tablet.

 

[gordonwd]

I'm almost amazed that they keep selling these things with such a known problem. If this were happening on the latest Apple product, it would be front-page news, and not just in the tech section!

FWIW, I'm following a thread in XDA-developers that's being updated by a U.S. Asus manager who's in Taiwan right now overseeing the development of a fix, which they expect shortly. It sounds like more than one problem area involving fixes both to Asus's software as well as something from nVidia.

My tablet is still sitting in their RMA bin in Texas, and I can only hope that they apply a fix and send it back soon!

 

[davidchsw]

I updated within a half hour of getting my prime. No problems like you mentioned.

 

[jrohrbaugh]

Interestingly enough, the problem seems to have gone away on mine....and I haven't accepted any software updates on the device. Perhaps ASUS has a way of automatically updating FW without the end user knowing, but that seems odd.