I'm curious how everyone here is going to react after the "Samsung Moment Experience."
I know that I personally will never buy another Samsung Android... and I may never buy another Samsung phone period since I will be sticking with smart phones from now on... and I just have no faith in Samsung anymore.
Where do you stand?
Edit: Keep in mind, this is NOT a poll asking about whether or not you are going to dump the Moment. It is asking what you expect your preferences to be on your next smartphone purchase.
What I am trying to measure, is the amount of dissatisfaction in the handling of the updates of this phone. Because of how poorly the update was handled, and because of how long it took to get the update, and because of denial of the glitches with this phone, and because of the general unpreparedness upon release. Will your purchasing preferences (as given in the polling options) change when you purchase your next smartphone?
EDIT2: Below is an outline for the fundamental purpose of this poll. Read the questions to get a better idea about what I am trying to measure. Then decide where you stand.
*How long have you had your Moment handset?
*What has your experience been like in getting the update or dealing with Samsung?
*Do you believe that 3+ months is an appropriate waiting time before making the very first software patch available to the market as a whole?
*If yes, then where do you stand on the issue of other manufactures introducing their first software patches by the end of the month, or even a couple weeks after release?
*What is your opinion about Samsung's disclosure about the intended updates? Is the fact that they wouldn't even release any information about the CL14 update for months on end acceptable?
*Most of Samsung Moment owners want to get the 2.1 upgrade sooner or later, but WE ALL wanted to get the battery patched ASAP. Do you believe that Samsung dragging their heels to fix a key issue with the phone is a completely acceptable business practice that should romance consumers into sticking around?
*Should Samsung Moment owners completely ignore those issues and continue to purchase from a deadbeat (IMO) manufacturer? Or should they make their next purchase from another company?
I know that I personally will never buy another Samsung Android... and I may never buy another Samsung phone period since I will be sticking with smart phones from now on... and I just have no faith in Samsung anymore.
Where do you stand?
Edit: Keep in mind, this is NOT a poll asking about whether or not you are going to dump the Moment. It is asking what you expect your preferences to be on your next smartphone purchase.
What I am trying to measure, is the amount of dissatisfaction in the handling of the updates of this phone. Because of how poorly the update was handled, and because of how long it took to get the update, and because of denial of the glitches with this phone, and because of the general unpreparedness upon release. Will your purchasing preferences (as given in the polling options) change when you purchase your next smartphone?
EDIT2: Below is an outline for the fundamental purpose of this poll. Read the questions to get a better idea about what I am trying to measure. Then decide where you stand.
*How long have you had your Moment handset?
*What has your experience been like in getting the update or dealing with Samsung?
*Do you believe that 3+ months is an appropriate waiting time before making the very first software patch available to the market as a whole?
*If yes, then where do you stand on the issue of other manufactures introducing their first software patches by the end of the month, or even a couple weeks after release?
*What is your opinion about Samsung's disclosure about the intended updates? Is the fact that they wouldn't even release any information about the CL14 update for months on end acceptable?
*Most of Samsung Moment owners want to get the 2.1 upgrade sooner or later, but WE ALL wanted to get the battery patched ASAP. Do you believe that Samsung dragging their heels to fix a key issue with the phone is a completely acceptable business practice that should romance consumers into sticking around?
*Should Samsung Moment owners completely ignore those issues and continue to purchase from a deadbeat (IMO) manufacturer? Or should they make their next purchase from another company?