Help Random reboots after 2.3.5 update

[msueagles2010]

Is anyone else experiencing occasional random reboots post-update? It was never a problem for me with 2.1 or 2.2, but now every once in awhile it just restarts itself.

 

[falcon7204]

Yeah, it happens to me, too. Out of the blue it just shuts off. I usually have to pull the battery to make it reboot. I didn't have it long before I upgraded to Gingerbread, so I don't really know what it was like with Froyo. When it shuts off like that, is it a reboot (i.e. will it restart after a time) or is it a shutdown?

 

[CamaroZ28c]

It rebooted on me once in the middle of using the navigation.

 

[LarrynKy]

Yes, it happens to me as well. Sometimes I also need to pull the battery out and reboot. I will be glad to get rid of this phone when my contract is up in June. I will be looking hard at the new Apple by then. My family members have them and they do not have any of these issues. While I enjoy the creativity of the android sometimes it just does not function very well.

 

[iffrett]

I'm getting the same type of response on my phone as well. The only thing I can think of that may potentially fix this is to reflash....

 

[lordfly911]

A Factory Reset seems to fix everything. Mine wouldn't even let me get very far after the update. I was already prepared to start from scratch, so it was an easy decision.

I see a lot of newbies pulling their hair out on this one.

 

[msueagles2010]

It's also closing out apps randomly. Not force closing them, just returning me to the home screen.

I did a factory reset to get rid of the tethering manager force close, but still have this.

 

[falcon7204]

I had an issue with playing videos - my phone locked up while playing one and I couldn't get out of it (the video played on, amazingly enough). So I yanked the battery and restarted, then I caved in and did a factory data reset. Since then, I have had no problems with the tethering manager force close issue, nor have I had any issues with apps locking up (with the exception of the built-in video player switching between videos last night). I downloaded MX player and since then have had no problems.

I think the rule of thumb here might be the same as with a PC - if you're updating or upgrading the operating system, it's best to do a clean install (if you can) to avoid any issues down the road. I don't know if that's even possible with a smartphone, but a workaround might be to make sure your phone is as clean of personal data as possible, then update, then do a factory reset immediately after. Even with all that hassle, it still doesn't take as long to accomplish as updating an iPhone.

 

[MarcPD]

It rebooted on me once in the middle of using the navigation.

This worked for me when using the navigation (so far)...see this thread.

http://androidforums.com/captivate-support-troubleshooting/495873-gps-crashing.html

 

[CamaroZ28c]

This worked for me when using the navigation (so far)...see this thread.

http://androidforums.com/captivate-support-troubleshooting/495873-gps-crashing.html

Thanks! I did the settings in the att board post and it is amazing how fast my gps finds my location now, even when inside!!

 

[ndoran]

I went from 2.1 -> 2.2 -> 2.3 all without factory resets... However I was getting these random shut offs, so I wiped it finally. It restored with 2.3 on there still, but is still randomly shutting down...
On a brighter note, my gps works brilliantly

 

[missoulasnow]

Are you getting the tether error as well?

 

[ndoran]

Are you getting the tether error as well?

not after doing my factory reset

 

[davidvang]

not after doing my factory reset

getting tether error thingy also. did factory reset by typing this: *2767*3855#

got rid of the issue.

i just updated mine to 2.3.5 and now the battery is super bad.. only lasts about 8 hours of light-moderate use.

 

[RazorvoirHOGS]

Anyone have anything new on this? I running CM7 now and the issue is gone, but my fiancee' is still using her stock Captivate and this has started occurring since the Kies update to Gingerbread. She doesn't really want to root the phone and run CM7 like I did just in case she needs to take it back for whatever reason, so is there another fix?

 

[stewlevine]

I am having the same problem - both random reboots, often multiple in succession (first reboots after about a day, then several in a row) and frozen screens. Posting over on xda, there was a theory that it was tied to the number of apps installed, especially on SD. Not sure of that, all I know is that the problem on my phone seems to be getting worse, and since it is my employer's owned phone and out of warranty, I am loathe to go the custom ROM route on it. Trying to figure out the best way to ride this out to July when I can get a new phone from my employer.
Until then, for those who did master resets or reflashes - has that been a permanent fix, or have your issues come back? Have any alternate kernels - like Corn seemed to help?

 

[iffrett]

I straight up flashed to ICS and I've never expereienced any random shutdowns/reboots anymore.

 

[stewlevine]

I straight up flashed to ICS and I've never expereienced any random shutdowns/reboots anymore.

Which ROM have you gone with CM9 alpha, team hacksung, AOKP, a different one?
I've been fearful of going to ICS both because it's technically not my device, and the reports of people with internal SD problems over on XDA.

 

[iffrett]

i went with teamhacksung

 

[chrisr1984]

Having the same issue did a factory restore and still keeps rebooting randomly

 

[stewlevine]

Having the same issue did a factory restore and still keeps rebooting randomly

That's what I am afraid of too. Did you reinstall all of the same apps that you had on before? I suspect that KK4 is a lemon, and that unlike the international Galaxy S, won't see a value pack update that could fix some/all of the causes.

 

[chrisr1984]

I did install most of the apps that where on there before wiping

 

[stewlevine]

I did install most of the apps that where on there before wiping

Unfortunately I expect that Samsung would say it's an issue with a rogue app rather than say it's a problem with the ROM itself. If you were getting the reboots without the apps that would eliminate that possibility.

 

[Italo]

I'm having this issue on a fairly regular basis as well. I'm running teamhacksung's ICS. It seems to happen most often when I'm taking to my mom (who has an iPhone), or after it's been asleep and it won't wake up. Getting to be really annoying have conversations cut off mid-stream from the phone rebooting... I'd hate to do a factory reset, but I don't know what else to try.