A friend of mine is having problems charging her incredible. when plugged in to charge, the following message appears;
'your phone is using more current than the charge is able to deliver, please power off your phone or close unused apps'
the orange charging light then comes on and off intermittently, and the phone doesn't charge
so far we have tried;
stripping the apps right back
task killer
full factory data reset
alternative battery - same issue
charger on a different phone - no issue
any suggestions before i tell her to send it to be looked at?
'your phone is using more current than the charge is able to deliver, please power off your phone or close unused apps'
the orange charging light then comes on and off intermittently, and the phone doesn't charge
so far we have tried;
stripping the apps right back
task killer
full factory data reset
alternative battery - same issue
charger on a different phone - no issue
any suggestions before i tell her to send it to be looked at?