Is the HTC One S's space-age coating as durable as it seems?

[Stuart P]

with the ceramic (black) version only it seems. anyone having this issue?

Is the HTC One S's space-age coating as durable as it seems? (update: HTC investigating) | The Verge

 

[bigt]

I have a tiny 'chip', like in the photo in the article, on the front edge near the headphone jack

 

[hype313]

with the ceramic (black) version only it seems. anyone having this issue?

Is the HTC One S's space-age coating as durable as it seems? (update: HTC investigating) | The Verge

Seems to be a few phones having this problem, however HTC are aware and are offering exchanges if it is damaged.

Prob first batch syndrome..

HTC responds to One S 'chipping' issue, promises fix | CNET UK

 

[Stuart P]

not too many replies. so i guess nothing to worry about

 

[as439726]

HTC is working on it. Contact them for replacement

 

[Soupdragon]

not too many replies. so i guess nothing to worry about

Big discussions on xda - go there for more info

 

[as439726]

Soupdragon is dead on.
Thanks bud

 

[Stuart P]

ok so there is quite a big problem

 

[QuietStorm]

I got mine on launch day. I've been using it ever since without a case and haven't got a single scratch. I honestly believe it's a rare situation and I think a lot of people are over-exaggerating. Or maybe I'm just lucky?

 

[Sprawlsy]

Mine arrived on Friday but had a chip/dent on the righthand side, where the screen meets the plastic on the edge of the handset...not on the metal part of the casing.



Orange are sending out a replacement on Tuesday so fingers crossed it's ok.

 

[sloveridge]

I've had my One S for only one week from T-Mobile UK. It

 

[sloveridge]

Update.

With regards to the chipping issue, HTC have acknowledged the problem:
"HTC is committed to delivering a high quality product and great experience for all our customers. There have been a few, isolated reports of this issue. The finish on the One S was laboratory tested as being at a hardness similar to ceramic. While that

 

[Stuart P]

if this does turn out to be an 'issue' on a

 

[as439726]

I strongly suggest contacting HTC directly. They have always been more than willing to help when I've needed it.

 

[sloveridge]

Replacement One S from T-Mobile arrives tomorrow, so I will see if its coating is any more durable; however, T-Mobile have no clue as to which handsets come from MOA processing batch. If the coating fails again I will take it up direct with HTC.

 

[Stuart P]

Replacement One S from T-Mobile arrives tomorrow, so I will see if its coating is any more durable; however, T-Mobile have no clue as to which handsets come from MOA processing batch. If the coating fails again I will take it up direct with HTC.

hopefully it will be from a new batch? guessing the original batch would still be affected like yours

 

[sloveridge]

Having rasied this issue with HTC UK, their response was:

Dear Steve Loveridge,

Thank you for your reply to my email regarding the cermaic casing chipping off your HTC One S for which you have got a replacement.

No official statement has been made by HTC on this issue, but please keep your eye on the official HTC.com web page and linked Twitter feeds and Facebook pages for any official HTC statements.

I hope you are enjoying your new phone nad have no further issues.

Althouigh I have seen a statement from HTC made a statement via a number of websites (see earlier post), but it does not appear to be formally recognized by HTC UK.

 

[as439726]

That's just silly

 

[as439726]

Hopefully it's fixed in the U.S. variants

 

[beefy505]

Mine has started chipping around the charging socket, you can see the silver coming through!!

 

[as439726]

Beefy, which carrier did you get it from? I only ask because I hear rumors that the third production run (the american variants) have fixed the problem.
Contact HTC and they will replace it buddy.

 

[kawasaki69]

Had my black One-s since launch so nearly 3 weeks now. Not using a case and keep the phone in shirt or trouser pocket (no keys in pocket at same time though)....finish is still as new, no scratches or chips, very pleased with it so far. Haven't dropped it yet, which is the acid test I suppose but it seems rugged enough for normal use.

 

[pauled]

Mine had a small chip within an hour (only put in pocket not dropped) emailed HTC they said get it exchanged. Replacement is 3 days old and ok so far...

 

[noz81]

I have the same issue on my 3 week old One S. Who is it best to contact to sort a replacement; HTC directly and if so, how. Or my provider which is O2uk?

 

[pauled]

I have the same issue on my 3 week old One S. Who is it best to contact to sort a replacement; HTC directly and if so, how. Or my provider which is O2uk?

I contacted HTC hoping they would replace it (and it be from a different batch maybe) but they said they can't and has to be store purchased from. hope you sort it ok