Hi-
I've had a 4G touch for about 8 days and have not been able to use my home wifi network. The phone shows that I am connected to my home wifi but when I try to download content the app just clocks and eventually times out with an error message like "not connected".
The 3G network works fine. Everything else works fine except my home wifi. On the phone - in Settings | Wireless and network | Wi-Fi settings under Wi-Fi settings in Wi-Fi I see "connected to mywifi" and under Wi-Fi networks mywifi network is displayed and it says "Connected".
Here are the steps I've tried:
-Called Sprint tech support. Recommended I try connecting to a public wifi or the wifi at my local Sprint store.
-Was able to connect to a public wifi
-Was able to connect to the Sprint store wifi.
-Called Sprint tech support again but they will not help since I can connect to other wifi networks.
-Returned to Sprint store and they reset the phone (volume up button and power button simultaneously).
-Still not able to connect to home wifi.
-Returned to Sprint store and replaced the device with a new phone, same model.
-Still not able to connec to home wifi.
Here is my home setup:
-Linksys E3200 router.
-SSID broadcast disabled, WPA2/WPA Mixed security
-MAC wireless filter enabled
-Router address: 10.10.10.1
-Max users: 50
-Static DNS set
-Channel width/channel: auto
-Guest access account available
I have 2 laptops, nook tablet, 2 ipod touch's, 1 iphone, and a wii all working with my home wifi network - no issues.
Here is what I've tried at home:
-Power cycled cable modem and router
-Rebooted router using router web page
-Enabled SSID broadcast
-Disabled MAC filtering
-Tried connecting to guest account
Nothing worked. If you have any ideas on what else I try it would be greatly appreciated. Please - don't make me get an iPhone!
I've had a 4G touch for about 8 days and have not been able to use my home wifi network. The phone shows that I am connected to my home wifi but when I try to download content the app just clocks and eventually times out with an error message like "not connected".
The 3G network works fine. Everything else works fine except my home wifi. On the phone - in Settings | Wireless and network | Wi-Fi settings under Wi-Fi settings in Wi-Fi I see "connected to mywifi" and under Wi-Fi networks mywifi network is displayed and it says "Connected".
Here are the steps I've tried:
-Called Sprint tech support. Recommended I try connecting to a public wifi or the wifi at my local Sprint store.
-Was able to connect to a public wifi
-Was able to connect to the Sprint store wifi.
-Called Sprint tech support again but they will not help since I can connect to other wifi networks.
-Returned to Sprint store and they reset the phone (volume up button and power button simultaneously).
-Still not able to connect to home wifi.
-Returned to Sprint store and replaced the device with a new phone, same model.
-Still not able to connec to home wifi.
Here is my home setup:
-Linksys E3200 router.
-SSID broadcast disabled, WPA2/WPA Mixed security
-MAC wireless filter enabled
-Router address: 10.10.10.1
-Max users: 50
-Static DNS set
-Channel width/channel: auto
-Guest access account available
I have 2 laptops, nook tablet, 2 ipod touch's, 1 iphone, and a wii all working with my home wifi network - no issues.
Here is what I've tried at home:
-Power cycled cable modem and router
-Rebooted router using router web page
-Enabled SSID broadcast
-Disabled MAC filtering
-Tried connecting to guest account
Nothing worked. If you have any ideas on what else I try it would be greatly appreciated. Please - don't make me get an iPhone!