Help Lost Internet connection on my Incredible...

[AudioOutlaw]

No network connection, browser can not load this page because there is no internet connection. This started happening after I took out the battery after a screen freeze. Any help would be appreciated, thanks.

 

[sdrawkcab25]

No network connection, browser can not load this page because there is no internet connection. This started happening after I took out the battery after a screen freeze. Any help would be appreciated, thanks.

Is your mobile network turned on in the settings?, it's been known to turn itself off... Do you have a 3G icon in the status bar?

 

[AudioOutlaw]

Is your mobile network turned on in the settings?, it's been known to turn itself off... Do you have a 3G icon in the status bar?

I'm not sure if my mobile network is turned on or off at this point. There is no 3G icon in the status bar like there used to be.

 

[Sharondippity]

Reboot and see if you get back on.

 

[AudioOutlaw]

Reboot and see if you get back on.

I have tried turning the phone on and off several times. I have also tried rebooting and updating the Android Software to version 4.08.605.2 but it failed.

 

[sdrawkcab25]

I have tried turning the phone on and off several times. I have also tried rebooting and updating the Android Software to version 4.08.605.2 but it failed.

Go into your network settings and make sure mobile network is turned on.

 

[AudioOutlaw]

Go into your network settings and make sure mobile network is turned on.

Sorry to be a bother, but how do I get into my network settings? I know very little about my phone and how to use it.

 

[sdrawkcab25]

When on the home screen, hit menu, then settings, and there should be a wireless and network settings screen and make sure there is a check mark in mobile network

 

[AudioOutlaw]

When on the home screen, hit menu, then settings, and there should be a wireless and network settings screen and make sure there is a check mark in mobile network

There is no menu on my home screen?

 

[sdrawkcab25]

There is no menu on my home screen?

Press the menu button

 

[AudioOutlaw]

Press the menu button

Duh! That shows you how bad I am with phones, lol. Embarassing really.

Anyway, I think I am going to have to get in contact with Verizon. You were right about the Mobile Network being unchecked. However when I activated the mobile network it said "Disconnected because service is unavailable."

I found the wi-fi option though and am able to connect to my home internet around the house for now. This wont help me when I am out on the road though.

Thanks again for your patience and help sdrawkcab25

 

[sdrawkcab25]

Duh! That shows you how bad I am with phones, lol. Embarassing really.

Anyway, I think I am going to have to get in contact with Verizon. You were right about the Mobile Network being unchecked. However when I activated the mobile network it said "Disconnected because service is unavailable."

I found the wi-fi option though and am able to connect to my home internet around the house for now. This wont help me when I am out on the road though.

Thanks again for your patience and help sdrawkcab25

Weird, never heard that issue before(although a google search did lead me to other people who have had the same issue, no definitive solution though). I'd try calling *228 then do option 2 (update roaming capabilities).

If that doesn't work, a factory reset may fix it.