Help LG Shine Plus not downloading apps any more

[Mark68]

So the wife and I selected a couple Shine Plus's back in Jan/11. Lately, we have not been able to download any apps. It always tells us that the download was unsuccessful.

Any suggestions?

 

[DonB]

Are you talking about market apps, if so, try going into the app and clear cache and data, and then sign back in to the Play Store see if that resolves your issue

So the wife and I selected a couple Shine Plus's back in Jan/11. Lately, we have not been able to download any apps. It always tells us that the download was unsuccessful.

Any suggestions?

 

[Mark68]

Yes, Market Apps.

I went into each of the apps I already have and cleared cache (not sure how I would clear data), but that didn't seem to help any. I've rebooted the phone, pulled the battery for 10 minutes and that didn't help either.

 

[DonB]

No not into each app, go to the market app or play app, and clear that cache and data

Yes, Market Apps.

I went into each of the apps I already have and cleared cache (not sure how I would clear data), but that didn't seem to help any. I've rebooted the phone, pulled the battery for 10 minutes and that didn't help either.

 

[xmr405o]

Welcome to the forums! Yup do what Don B suggested. The market app should be in "all" tab in settings>applications>manageapplications.

 

[Mark68]

There is no "All" tab in Manage Applications. When I go into manage applications, it just shows each application.

 

[Mark68]

The Market App is in there, and I have twice now cleared the cache, and still am unable to download apps from the market.

And I still have no idea how to clear data aside from uninstalling the app.

 

[xmr405o]

The Market App is in there, and I have twice now cleared the cache, and still am unable to download apps from the market.

And I still have no idea how to clear data aside from uninstalling the app.

Maybe its google play store now. Try finding that app and clearing cache and data.

 

[Mark68]

I don't have a Google Play Store App.

In my screen, there is no "clear data" tab. Under data there is an "uninstall" tab. Same for all apps.

 

[DonB]

OK, then your phone must be different, I would recommend you post your issue in this section here and I am sure someone with the same phone as you will be able to guide and help you, LG Shine Plus - Android Forums

FYI if you would like me to move your thread there for better exposure give me the word, this way you won't have to post the question again

 

[Mark68]

OK, then your phone must be different, I would recommend you post your issue in this section here and I am sure someone with the same phone as you will be able to guide and help you, LG Shine Plus - Android Forums

FYI if you would like me to move your thread there for better exposure give me the word, this way you won't have to post the question again

If you can move it, that would be fine.

I'm out the door to go to work anyways, so I won't be back til tomorrow afternoon.

Thanks for the help.

 

[DonB]

NP I will move it for you and you know where to look for it tomorrow

If you can move it, that would be fine.

I'm out the door to go to work anyways, so I won't be back til tomorrow afternoon.

Thanks for the help.

 

[DonB]

If anyone with this phone can help this member, it would be appreciated

 

[iowabowtech]

Are you sure your data connection is working? Have you tried downloading apps when on wifi?

 

[xmr405o]

Aww man I thought I hit reply...oops!

When I was on froyo, I used to get a lot of authentication issues with google apps. You can check if you are having this issue by trying to use google talk and see if you get an error. If you do, try clearing data on the google services framework apk then try signing into google talk again. That might fix your market issues too.

Good luck.

 

[Mark68]

Are you sure your data connection is working? Have you tried downloading apps when on wifi?

I have Data Block on all our phones.

 

[Mark68]

Aww man I thought I hit reply...oops!

When I was on froyo, I used to get a lot of authentication issues with google apps. You can check if you are having this issue by trying to use google talk and see if you get an error. If you do, try clearing data on the google services framework apk then try signing into google talk again. That might fix your market issues too.

Good luck.

I've no idea what Google Talk is. Again, I'm unable to clear data like you are. I just don't have that tab available to me.

If it helps any, I'm in Canada using the Canadian model of the LG Shine Plus with Telus Mobility.

 

[xmr405o]

I have Data Block on all our phones.

So I'm assuming you are on wifi. You need some sort of data connection to download or sync your device.

I've no idea what Google Talk is. Again, I'm unable to clear data like you are. I just don't have that tab available to me.

If it helps any, I'm in Canada using the Canadian model of the LG Shine Plus with Telus Mobility.

I'm not sure why you can't clear the data. Its not a tab it should be button. What version of Android are you using?

 

[funpig]

Mark68, are you getting insufficient memory/storage error when you try to download? This is a problem with this and some other Android phones. For example, under phone storage i currently have about 30 mb free. When I tried to update with an 8 mb app, it will download but will not install because of this error. I then need to uninstall some of my apps to give enough headroom to install. I often can reinstall the uninstalled apps if I install the larger apps first and the smaller apps last (kind of like forcing the packing of the apps into storage). I also avoid any large apps (eg angry birds, Maps etc) in order to keep sufficient storage for my favourite apps. If only LG would fix the 2.3 update so we can use app to SD.

 

[Mark68]

So I'm assuming you are on wifi. You need some sort of data connection to download or sync your device.

I've downloaded apps through wifi in the past.

I'm not sure why you can't clear the data. Its not a tab it should be button. What version of Android are you using?

Tab/Button same thing. Where you have a button to clear data I have a button that says uninstall.

Firmware version: 2.1-update 1
Software version: LG-C710h-V10c

 

[Mark68]

Mark68, are you getting insufficient memory/storage error when you try to download? This is a problem with this and some other Android phones. For example, under phone storage i currently have about 30 mb free. When I tried to update with an 8 mb app, it will download but will not install because of this error. I then need to uninstall some of my apps to give enough headroom to install. I often can reinstall the uninstalled apps if I install the larger apps first and the smaller apps last (kind of like forcing the packing of the apps into storage). I also avoid any large apps (eg angry birds, Maps etc) in order to keep sufficient storage for my favourite apps. If only LG would fix the 2.3 update so we can use app to SD.

I've gotten that error in the past, but this is not the case this time. It just says Download Error.

 

[xmr405o]

I've downloaded apps through wifi in the past.





Tab/Button same thing. Where you have a button to clear data I have a button that says uninstall.

Firmware version: 2.1-update 1
Software version: LG-C710h-V10c

I think your phone is eligible for a software update. Based on my google search you should be on gingerbread. It looks like you are on eclair which is two Android versions old.

I'm not sure if this it but here's a news article that I found. Hopefully one of your fellow owners can confirm.

http://news.softpedia.com/newsImage...oid-2-3-3-Gingebread-for-LG-Shine-Plus-2.jpg/

 

[Mark68]

I think your phone is eligible for a software update. Based on my google search you should be on gingerbread. It looks like you are on eclair which is two Android versions old.

I'm not sure if this it but here's a news article that I found. Hopefully one of your fellow owners can confirm.

LG Shine Plus - TELUS Rolls Out Android 2.3.3 Gingebread for LG Shine Plus - Softpedia

OK, so I wasn't aware that I needed data to update/upgrade phone and just assumed it did so automatically via wifi. I have to go to work soon, but I'll try to download install what I need on my PC to update phone and get back to you before I go. If not, I'll be back tomorrow.

Thanks for the help so far.

 

[MisterPuzzler]

I HIGHLY recommend against trying to update your phone to 2.3.3. Look around on the LG Shine Plus - Android Forums and you will find all the bugs and disgust we have with LG for the update. You cant get the 2.3.3 update from LG or Telus since they pulled it and are pretending it never existed.

If you wanna take a chance however, take a look at

http://androidforums.com/lg-shine-plus/540584-having-trouble-updating-2-3-3-shine-plus-2-1-a.html

 

[xmr405o]

I HIGHLY recommend against trying to update your phone to 2.3.3. Look around on the LG Shine Plus - Android Forums and you will find all the bugs and disgust we have with LG for the update. You cant get the 2.3.3 update from LG or Telus since they pulled it and are pretending it never existed.

If you wanna take a chance however, take a look at

http://androidforums.com/lg-shine-plus/540584-having-trouble-updating-2-3-3-shine-plus-2-1-a.html

Is there any other updates available for his phone besides gingerbread? It looks like the OP still has the original firmware that came with his phone. What's the latest software version should he have?