I have just upgraded to the HTC Hero and after a frustrating day spent talking to T-Mobile technical dept and HTC cust support without resolution, I was wondering if anyone here could shed some light on the problem that I have encountered.
I am running Windows XP SP3 32bit Home edition and cannot get the G2 to communicate with my PC and vice versa. I have installed HTC Sync v 2.0.2 which supposedly has the latest drivers for the handset but when activating the USB connection, the 'found new hardware' wizard returns a 'error installing device/your new hardware may not function correctly' warning (paraphrasing a bit there). As a result, I cannot sync my handset to the HTC sync program. It does, however, recognise the SD card as a removable disc but this connection is quite temperamental, dropping out at will.
Tech support at T-mobile said that compatibility with Vista was OK but less so with XP.
Does anyone know of any drivers that will work with my device?
Thanks,
Will
I am running Windows XP SP3 32bit Home edition and cannot get the G2 to communicate with my PC and vice versa. I have installed HTC Sync v 2.0.2 which supposedly has the latest drivers for the handset but when activating the USB connection, the 'found new hardware' wizard returns a 'error installing device/your new hardware may not function correctly' warning (paraphrasing a bit there). As a result, I cannot sync my handset to the HTC sync program. It does, however, recognise the SD card as a removable disc but this connection is quite temperamental, dropping out at will.
Tech support at T-mobile said that compatibility with Vista was OK but less so with XP.
Does anyone know of any drivers that will work with my device?
Thanks,
Will