I can officially say that Sprint has the slowest data speeds (3G) in the industry. I can also say that I offically hate Sprint.
I work in Berkeley, CA. I live in Oakland, CA. At home, speeds aren't great but at least I can use data on my phone. At work in Berkeley, that's entirely different.
Most of the time at work for the past week or two I've been getting 29-40kbps down and 25-30kbps up with pings of 200-1500ms. Today, it's gotten as bad as 6kbps down and 4kbps up with 3000ms+ Pings. And it seems that at times data isn't working at all.
I called Sprint on Friday of last week after being very frustrated at work for weeks. Over the past couple of weeks it's only gotten worse instead of better. I thought someone else might call and complain and things would improve, but no dice.
This morning I could use data, even if it was slow, at work. Now, I can't even receive or send email.
Last Friday I spent 10 minutes plus waiting to speak with a customer service representative because fools are flooding customer service with calls about the damn iPhone 5. (They are out of stock) And I spent over 45 minutes with a representative and her supervisor discussing the issue and attempting to get a ticket. They were pleasant enough, but 45 minutes?
And they told me that I would hear from someone within 48 hours about the problem so they could ask more questions (and not even deal with the issue yet). And guess what? No one has called all day. And this evening, data is completely unusable today.
I'm on the phone again as I write this with customer service after waiting 10 minutes to get through due to iPhone 5 madness again. The customer service representative is friendly but she is taking forever to simply pull up the ticket.
I have absolutely zero confidence that Sprint is able to handle the volume of customer service needs after experiencing what I've experienced lately. Also I have absolutely no confidence in their ability handle network issues. Most likely the iPhone jerks are taking up all the bandwidth here and there simply isn't enough bandwidth to keep everyone connected to the 3G network. Crappy Samsung is supposed to be working on Network Vision in this area. Yeah, the crappy data connection speeds are exactly what I would expect when Samsung is on the job.
Allegedly they have started Network Vision upgrades in my area. My guess would be that they have screwed something up around where I've worked and that they are "way too busy" trying to "fix" other problems to bother "fixing" this issue.
I'm not happy. I'm locked in for another 24 months and if this is what I'm going to get for the 6-8 months that Network Vision is promised to take, I'm thinking it might be worth it to pay an early termination fee and jump ship to AT&T or Verizon who has a fantastic 3G and LTE network up and running here. My coworkers are laughing.
OK, now I've been on the phone with this representative for 15 minutes and she still can't pull up the ticket information. I'm so tired of their stupid "on hold" music.
Welcome to Sprint... The "Maybe Later" Network
Finally a supervisor has been on the phone and she is clueless. She is giving me a 1-800 number to call the technicians and a website to look at the towers because she can't get any information about the ticket? How am I supposed to find information if she can't get it?
And she told me that I have to call back whenever they get around to "fixing" this issue using my ticket # to get a credit for the time I couldn't use data. I have to call back to get that. They won't automatically do it. Whatever.
And she is taking 5 minutes plus to find a website address for me to look up towers. She initally gave me an email address and told me to look that up as the url (website address). Now the phone is ringing? And I'm being asked to leave a message for a sales associate??? Really? And I'm being transfered to a sales associate now? Nelton Truck lines? Who is that? They transfered me to Nelton Truck Lines??? I just hung up because I'm not leaving a message with a truck line when I called Sprint to get my network issues fixed!!! I hate Sprint!!!
If they don't fix this within the next couple of days, I've had it. I'm going to seriously plan to jump ship. I've been a loyal customer for 13 years and this is what I get? Really???
Sprint Customer Service, Thanks for wasting 35 more minutes of my life!!!
I love my phone. I absolutely hate that the Sprint Network completely cripples it.