Dear All,
I hope I have posted this in the correct place. We are desperate for some help. I have a galaxy S3. We were married two weeks ago in Spain and we have over 2000 pictures stored on the phone from the wedding/honeymoon. The day before we returned, disaster struck...
When I turn the phone on it will not go past the boot screen - 'Samsung Galaxy S3 GT I9300'. The phone will automatically come on and hook up at this screen. If I plug the charger in, a grey bttery picture appears, but nothing to say the phone is charging. Soft reset does nothing. Kies does not recognise the phone.
We are devastated at the thought of losing all of our photographs from the wedding/honeymoon.
Can anyone help? Is there any way to retrieve our pictures? We would be eternally grateful for any help!
Many thanks.
Kind Regards,
Joe.
I hope I have posted this in the correct place. We are desperate for some help. I have a galaxy S3. We were married two weeks ago in Spain and we have over 2000 pictures stored on the phone from the wedding/honeymoon. The day before we returned, disaster struck...
When I turn the phone on it will not go past the boot screen - 'Samsung Galaxy S3 GT I9300'. The phone will automatically come on and hook up at this screen. If I plug the charger in, a grey bttery picture appears, but nothing to say the phone is charging. Soft reset does nothing. Kies does not recognise the phone.
We are devastated at the thought of losing all of our photographs from the wedding/honeymoon.
Can anyone help? Is there any way to retrieve our pictures? We would be eternally grateful for any help!
Many thanks.
Kind Regards,
Joe.