Places like BestBuy do not train their employees at all about the products they sell. I just go into a store with the expectation that everyone working there doesn't know what they are doing.
I worked for BestBuy Mobile over the holidays, and I was the only one that really knew anything about the phones. If a customer had any kind of issues with their phone all the other sales people would just have them ask me.
I see the same things at Best Buy, too. Little to no product knowledge in may cases.
I see the same thing at the local Apple Genius Bar. Do not be fooled, those genius bar types, aren't.
I see it at auto parts stores. Either there are no English speakers or they do not know what a gasket is.
I see so called Butchers at the local meat market not knowing about cuts of meat.
At the local produce market . . .
And the ice cream parlor, where I was once told "You mean vanilla, I've never seen French Vanilla."
I see it at art supply stores, where one sales person did not know what a Fitch is or what one needs to do gold leaf work out doors.
I saw it last week at Denny's. The waitress did not know what a "Moons Over My Hammy" is. It is on the menu for God's sake!
I see it (to go off tangent a tad) in the workplace. People hired to read a BOM or CPM can't read English. They sit there wondering WTF is that? In some cases, they wonder why they were fired, but that's for another thread.
I see incompetent people everywhere I go. In my view, it is why consumers are frustrated and many tend to rely on Google for product knowledge then they try to find the cheapest price locally or on the Internet. They come to your stores, fondle the product and go online to purchase.
Hey Corporate America? You need to start thinking about customer service because so far, I do not trust the people I once relied upon for help. Training is costly, but perhaps the ticked off customers that have given up on you and go elsewhere cost you more.
Hire a better bean counter and run the numbers. We killed off the Mom and Pop stores and came to your big box palace. You dropped the ball so we are going online. Get your stuff together, retailers . . . many of us use you to test products then we buy online. At least you provide us with AC while we silently cost you money.