What's new, right?.?.?
I have been having internet problems with my 3 phones. Trouble has been for the past 6-8 months. I've called in May and July. Both times I was told they would send a ticket into tech support. I never received a call back. They keep saying there is network upgrades in the area. Can this go on for 6-8+ months? I pay a LOT of money every month for phone service for my business. At this point, I'm getting pretty tired of struggling to get internet or dropping calls. I asked for a possible completetion date on these 'upgrades' and they said they didnt know. Is there anyone else beyond the first line of customer service reps I can speak with? My entire family of in-laws are with Verizon and have no trouble at all. This is affecting my business (we are a business account FYI). I get that feeling that the CSR's are just reading from a cue-card. I've done all the PRL/Profile updates, restarts, re-syncs, etc.... Even rooted and nothing has changed. Paid the extra $10 on two phones and never once was able to make a 4G connection. I'm pretty upset about all of this and they dont see to care.
What should/can I do?
</rant> Please help!! Taking my Prozac now..... lol
I have been having internet problems with my 3 phones. Trouble has been for the past 6-8 months. I've called in May and July. Both times I was told they would send a ticket into tech support. I never received a call back. They keep saying there is network upgrades in the area. Can this go on for 6-8+ months? I pay a LOT of money every month for phone service for my business. At this point, I'm getting pretty tired of struggling to get internet or dropping calls. I asked for a possible completetion date on these 'upgrades' and they said they didnt know. Is there anyone else beyond the first line of customer service reps I can speak with? My entire family of in-laws are with Verizon and have no trouble at all. This is affecting my business (we are a business account FYI). I get that feeling that the CSR's are just reading from a cue-card. I've done all the PRL/Profile updates, restarts, re-syncs, etc.... Even rooted and nothing has changed. Paid the extra $10 on two phones and never once was able to make a 4G connection. I'm pretty upset about all of this and they dont see to care.
What should/can I do?
</rant> Please help!! Taking my Prozac now..... lol