I was updating my PRL because I had lost my LTE and could only connect to the 3g and 1x network, and when I updated it, it gave me back the 4g, but then I lost my phone service and can't make phone calls. I spent about 30 minutes with someone from Metro trying to reset it, and she wasn't able to do it. I then went to check what PRL I was on and it said 3000. I have tried to update the PRL through QPST and LGNPST and neither have worked. I also have downgraded to ZVB, and upgraded back to ZVD and that didn't help. Anyone have a solution?