Didnt think of that, great idea. were they D***s about it?
03/30/2010 09:48:17AMSystem: "Please wait and the next available specialist will be with you shortly."
03/30/2010 09:48:20AMSession Started with Agent (Annie U)03/30/2010
09:48:20AMSystem: "Thank you for contacting Sprint. My name is Annie U."
03/30/2010 09:48:20AMVanessa : "MMS won't download problem"
03/30/2010 09:48:33AMAgent (Annie U): "I apologize for the inconvenience."
03/30/2010 09:48:54AMAgent (Annie U): "Please allow me a few moments to check this for you."
03/30/2010 09:50:16AMVanessa : "I have been dealing with the problem of not being able to open picture/video message for months. I have already done a hard reset on my Hero which was only a temporary fix to the problem. I think that to not be able to do such a basic function on my phone"
03/30/2010 09:51:03AMAgent (Annie U): "I apologize for all the trouble."
03/30/2010 09:51:18AMAgent (Annie U): "Please allow me a few moments to check this for you."
03/30/2010 09:55:42AMAgent (Annie U): "Thank you for being online. I have checked that you are our long term customer. I really apologize for the inconvenience you have gone through. I have refreshed your device remotely so that the correct information from the account is passed to the device"
03/30/2010 09:55:52AMAgent (Annie U): "Please power cycle your phone now."
03/30/2010 09:56:01AMVanessa : "ok"
03/30/2010 09:57:02AMVanessa : "when my phone boots back up are you going to send me a picture to test if its working?"
03/30/2010 09:58:24AMAgent (Annie U): "You please try to use the MMS once the phone is ON>"
03/30/2010 09:59:00AMVanessa : "my problem is with not being able to open pictures that i receive so i won't know unless someone sends me a picture"
03/30/2010 09:59:40AMAgent (Annie U): "Ok. I am sorry but it is not possible from here to send you any MMS."
03/30/2010 09:59:53AMVanessa : "i am having a friend send one now"
03/30/2010 10:00:01AMAgent (Annie U): "Ok."
03/30/2010 10:00:13AMAgent (Annie U): "Please let me know if you still face the same issues."
03/30/2010 10:01:18AMVanessa : "the problem is still there"
03/30/2010 10:01:39AMVanessa : "I have already done a web chat about this problem before"
03/30/2010 10:02:03AMAgent (Annie U): "Yes. I understand that. Please follow these steps to update the data profile of your phone:"
03/30/2010 10:02:13AMVanessa : "I have done that"
03/30/2010 10:02:27AMVanessa : "I have done everything, even resetting my phone back to factory settings"
03/30/2010 10:02:52AMAgent (Annie U): "Ok. There seems to be some technical error with your phone."
03/30/2010 10:03:01AMVanessa : "I know from the forums that this is a widespread issue"03/30/2010 10:03:59AMAgent (Annie U): "I am extremely sorry for all the trouble. You are our long term customer. Looking at your long term association, I can apply a $**********.********** credit on your account to compensate this issue."
03/30/2010 10:04:09AMVanessa : "thank you"
03/30/2010 10:04:40AMVanessa : "I've heard that the android **********.********** update should fix the problem but nobody seems to know when that will be released"
03/30/2010 10:05:16AMAgent (Annie U): "Let me check that for you."
03/30/2010 10:07:41AMAgent (Annie U): "Thank you for being online. The Android **********.********** will be releasing in the first week of April **********."
03/30/2010 10:07:54AMVanessa : "thank you"
03/30/2010 10:08:22AMAgent (Annie U): "You're welcome. I have applied a $**********.********** Goodwill credit for you."
03/30/2010 10:08:31AMAgent (Annie U): "Is there anything else I can assist you with?"
I think its funny that when copy/pasting the conversation from my email transcript that the amount of the credit and Android 2.1 are removed, lol