Help New RAZR M not connecting to 3g???

[jagermeister5]

I just got the Droid RAZR M and am having problems with it connecting to the 3g network. The 4LTE is working pretty well, however, when I'm not in 4LTE coverage, the phone is supposed to revert to the 3g network. The problem is that the phone is not connecting to the 3g network. I see the '3g' symbol in the notifications bar, but it's greyed out. And when launching Chrome I get the 'not connected to the internet' page. I've also experienced quite a few times the notification bar not saying anything, no 4LTE, 3G, 1X, nothing, and of course there's no internet connection.

Now, I know there should be coverage because I'm still visiting the same places that I did with my original droid and I was never without 3g or at least 1x coverage. It's just that the new phone for some reason isn't connecting to those networks or not seeing them. I'm in the Denver metro area.

Does anyone know what might be going on with my phone? I'm hoping I don't have to tell my buddy he's right when he told me to hold off from buying the latest and greatest until all the kinks are worked out!

Thanks.

 

[phositadc]

I just got the Droid RAZR M and am having problems with it connecting to the 3g network. The 4LTE is working pretty well, however, when I'm not in 4LTE coverage, the phone is supposed to revert to the 3g network. The problem is that the phone is not connecting to the 3g network. I see the '3g' symbol in the notifications bar, but it's greyed out. And when launching Chrome I get the 'not connected to the internet' page. I've also experienced quite a few times the notification bar not saying anything, no 4LTE, 3G, 1X, nothing, and of course there's no internet connection.

Now, I know there should be coverage because I'm still visiting the same places that I did with my original droid and I was never without 3g or at least 1x coverage. It's just that the new phone for some reason isn't connecting to those networks or not seeing them. I'm in the Denver metro area.

Does anyone know what might be going on with my phone? I'm hoping I don't have to tell my buddy he's right when he told me to hold off from buying the latest and greatest until all the kinks are worked out!

Thanks.

Did you ever resolve this? My first suggestion would be to reboot.

 

[06jeepguy]

Had the same thing happen to mine took it back to the store and they replaced the SIM card and have had no problems since. Hope it helps

 

[jagermeister5]

So, after hours of researching on the web and silently cursing myself for buying such a new "untested" device, I completely shut down the phone, waited a while, and then turned it back on. Why I didn't think about doing that first is beyond me as it would have saved hours of my time and lots of worry. I guess I need to take a crash course in common sense.

Anyways, phone is working great now. I drove all over Denver again to test the 3g aspect of the phone, however, I was never without 4glte this time. I really like this phone!

 

[Sandroidfan]

So, after hours of researching on the web and silently cursing myself for buying such a new "untested" device, I completely shut down the phone, waited a while, and then turned it back on. Why I didn't think about doing that first is beyond me as it would have saved hours of my time and lots of worry. I guess I need to take a crash course in common sense.

Anyways, phone is working great now. I drove all over Denver again to test the 3g aspect of the phone, however, I was never without 4glte this time. I really like this phone!

That or power recycling with SIM card (turn off phone, take out SIM, reboot/turn off, re-insert SIM, turn it back on) were actually the most common solutions for 4G/LTE phone reception issues. But a lot of folks just complained without even trying tips like that simple.

 

[AntimonyER]

Glad to hear you got your issue resolved!

 

[Steel36]

Had the same issue when I activated last night. i was on wifi so i didn't notice until i left for work this morning. calls were fine but no data icon in the bar, and no data when i tried to use search or play store this morning.

just had to shutdown and bring it back up to get everything going.

 

[strangephish]

I'm having the same issue, I can connect to 4G without any issues but where I live i will switch between different towers and back to 3G, got the phone today and when i Activated it was in 4G but on my way home where I normally switch to 3G, it wouldn't switch. Tried powering off and on but that didn't help will try the SIM Card reset and see where that take me.

Edit: did another reboot on my phone and it connected to the 3G, now the test is again on my ride home will it switch between 4G back to 3G with no issues.