I didn't turn it into a personal attack, I was responding to your question about why *I* was spending more money on phone service than you. Why would I be getting better service than you with the same technology? That sounds like something you might want to ask your customer service, not me.
You can scream and cry about numbers all you want, but what happens is what really matters. DELL tried to sell me a Precision server when I told them that I needed an XPS for my lab. They said "Well, the Precision has the Xeon processor blah blah blah..." I told them, "I have your Precisions and I have one XPS in my lab, it completes my renders fast than your Precisions, I don't care why. I want another XPS."
The PCWORLD collection was not even nominally scientific when they measure reliability by barely making a call. You may as well as not just ask people if they are happy with their service like JD Power did, but go ahead and ask people who've never heard of the carriers they are comparing.