Hello everyone. Like many other people, I've been having problems with my Rezound. It overheats (>120 F quickly), shuts down, whispers when headphones are plugged in, apps freeze, and gets stuck without data in perfectly good reception zones (tested with other phones)(even the beats broke quickly, lol). I'm out of the grace period (14 days), but want to drop this thing like a hot potato. I went into a Verizon Store only to be told they couldn't help me, they didn't keep replacements in store, and directed me to the Asurion support line (I have insurance). Regardless, I don't want another Rezound, from what I've seen (through friends, forums, etc), the phone is a hit or miss defective device. What can I say or do to get Verizon/Customer Service/Asurion to give me a different model of phone? Say, a Nexus, or a Razr (I know I'm not getting anything like a GS3). HELP.
EDIT: I have received 2 replacement Rezounds since the time of the original post, the second one with a new sim card and battery (currently on the way). I am now out a phone for two days. This is getting tiring really fast...
EDIT: I have received 2 replacement Rezounds since the time of the original post, the second one with a new sim card and battery (currently on the way). I am now out a phone for two days. This is getting tiring really fast...