You: Hello
Evelyn: Hello, thank you for chatting with AT&T today. I see that you have a question regarding the details of an order. Is that correct?
You: yes
Evelyn: Hi, I will be more than happy to assist you today.
You: I pre-ordered the note 2 and it was supposed to ship yesterday. I know the online order statues can take 1-2
days to update, so I wanted to see if I can find out if it really shipped or not.
[ ... Evelyn verifies my info ... ]
Evelyn: Thank you for that information.
I have located your order placed on 11/1/12 for a Samsung Galaxy Note 2 phone. It is currently in progress.
Once your order has been shipped from our warehouse, you will receive an e-mail with the carrier information and Tracking Number.
I apologize for the inconvenience.
You: I can see that on the order status website; since the website can take 1-2 days to update, is there a way find out if it really shipped
because if it does not ship today, it will not get it by 11/9
Evelyn: I can see if it shipped out to you or not. As of right now, it has not shipped out to you yet.
We will send you an email once it ships out.
You: thank you, that is what I needed