[Sprint] New Replacement GNex

[frenchy714]

Well, I'm getting a replacement GNex. Lately my device has been displaying pretty unusual and FRUSTRATING behavior and is not limited to any one kernel, or any one ROM; it's happened on every 4.2 kernel and every 4.2 ROM I've ran. For me it happens mainly after a phone conversation. When I'm done talking and take the phone away from my face, the screen will not light back up, and will require a battery pull to get back to normal. It use to rarely happen with 4.1.2 (but did happen), but was happening more and more frequently ever since on 4.2. I don't know what was causing this, or what the solution is...Very frustrating.

Last night I made the decision to call Sprint, and got some pretty interesting information. Apparently this is a known issue to Sprint with our devices, and it's not limited to just 4.2, 4.2 kernels, or rooted phones. In any case I got what I wanted, which was a new device, and it should be here in the next day or two. Hopefully I don't experience the same issues with this new GNex.

 

[slyd]

My husband had this issue on his phone running 4.1.2 and also got a replacement.

 

[An UrgeTo Dance]

So far I have gotten two replacements (charging debacle of Nov 2012.) the first one was kinda broken and second was pretty much like new.

 

[MizzouBrent]

Yeah my wife's gnex had this issue pretty much out of the box. Sent back to amazon and her replacement has been flawless.

 

[frenchy714]

My husband had this issue on his phone running 4.1.2 and also got a replacement.

Did the replacement fix the issues???

 

[frenchy714]

My husband had this issue on his phone running 4.1.2 and also got a replacement.

Yeah my wife's gnex had this issue pretty much out of the box. Sent back to amazon and her replacement has been flawless.

At the end of the day I use my phone for business and am on it A LOT (100+ phone calls daily) because of that; and having my phone hot reboot while I'm speaking with a client, a few times a day, or experiencing what I call a "mini SoD" on 2 out of every 5 phone calls (when I take the phone away from my face after a conversation and have to pull battery to get it working again), is not conducive to my business!!

 

[slyd]

Did the replacement fix the issues???

His replacement has had no problems - got it 3 months ago.