May want to call VM on that one. If they don't want to give it to you, you have options. Say you'll ditch them, but try to be nice as you can about it (if you want to switch carriers) and see what they say. Sometimes it may take a little muscle to get them talking, like any company. I know I've gotten replacement Triumphs and my plan got messed up before. But first, be nice and helpful, trust me they deal with plenty of jerks all day, anyone with a tech support job does, no matter where they're from. Not to pick on them, but because people hate dealing with those who don't have English as their first language, those poor Indians are essentially punching bags that some rude customers use for anger with corporate policies. Not going to get any deeper in this, but I've found that if you treat them with respect, they should transfer your plan. Anything obnoxious they may do is a reflection of them being forced to enforce rules from higher up. Life sucks, especially for those guys. Since everyone (myself included) hates dealing with tech support, we must place blame at the top, not at some worker who is just glad to get a job. I wouldn't say this, but there has been a thread recently making fun of them. I'm not going to bring up a locked thread to rekindle the flames, but we can learn from it. Respect them. A bunch of them are essentially as knowledgeable or on the path to knowledge just like MTDEV and many of us were a while ago. Nobody is born with knowledge, but across cultures, there are people who wish to learn. Would be nice if our phone was used (or had a sister phone in China or India), imagine all the extra brainpower we could tap into for the common good. We'd all be winners. Not picking on anyone here. I am trying to bring the subject to peace once and for all. Off topic aside, they should give you your old phone's plan. Just be patient with them.