Help Galaxy S3 keyboard problem

[Araya3003]

hi there, thanks for any help in advance! i just bought my Galaxy S3 and i have a major issue.

any time i am entering text, whether i'm txting, facebooking, emailing, navigating, googling, etc, the keyboard disappears while i'm typing. its very random and not consistent. sometimes i can type for 10 secs before it happens, sometimes 1 second. and after i tap in the text box to get the keyboard to reappear it may stay up again for a sec or 10 secs. this process goes on and on. as you can tell, it makes things very hard to do since i end up taping on whatever is behind the keyboard when it pops down, whether thats a link or the send button or whatever. even if i just sit there and don't touch anything the keyboard will go down on its own. and if i use speech-to-txt functions while it will cancel the recording while i'm talking. its almost like the "back" button is being pressed, but i dont have any issues with any other aspect of the phone. i never get backed out of an app or whatever.

I've tried a new firmware, other keyboard applications and factory reset, but problem persists.

I was hoping someone here could help me.

Thanks in advance

Regards

 

[KOLIO]

hi there, thanks for any help in advance! i just bought my Galaxy S3 and i have a major issue.

any time i am entering text, whether i'm txting, facebooking, emailing, navigating, googling, etc, the keyboard disappears while i'm typing. its very random and not consistent. sometimes i can type for 10 secs before it happens, sometimes 1 second. and after i tap in the text box to get the keyboard to reappear it may stay up again for a sec or 10 secs. this process goes on and on. as you can tell, it makes things very hard to do since i end up taping on whatever is behind the keyboard when it pops down, whether thats a link or the send button or whatever. even if i just sit there and don't touch anything the keyboard will go down on its own. and if i use speech-to-txt functions while it will cancel the recording while i'm talking. its almost like the "back" button is being pressed, but i dont have any issues with any other aspect of the phone. i never get backed out of an app or whatever.

I've tried a new firmware, other keyboard applications and factory reset, but problem persists.

I was hoping someone here could help me.

Thanks in advance

Regards

This MIGHT, I repeat might be due to if when holding the phone for entering text that the back button (next to the HOME button, not the keyboard back button) is a bit too sensitive.
I've found this to be the case w/my phone & have to adjust how I hold the phone,especially in landscape mode.

Keep us posted w/any causes/remedies that you may find.

BTW:WELCOME TO ANDROID FORUMS!

 

[Araya3003]

This MIGHT, I repeat might be due to if when holding the phone for entering text that the back button (next to the HOME button, not the keyboard back button) is a bit too sensitive.
I've found this to be the case w/my phone & have to adjust how I hold the phone,especially in landscape mode.

Keep us posted w/any causes/remedies that you may find.

BTW:WELCOME TO ANDROID FORUMS!

Hello Kolio,

Thanks so much for your response, unfortunately this happens with the keyboard when it is on landscape mode and I hold it on the left side as well, so basically the back button is positioned on the top right side of the phone when holding it on landscape. Do you have any other idea of what may be causing the problem? I'm using swiftkey application, but the problem happened before with original keyboard and other keyboard apps. Also, It's not a firmware issue since I installed samsung original firmware (before the movistar firmware was installed) and the problem existed before and then.

Any kind of help you can provide will be highly appreciated since the whole phone is working great but that small issue.

Thanks again!

Regards

 

[KOLIO]

Hello Kolio,

Thanks so much for your response, unfortunately this happens with the keyboard when it is on landscape mode and I hold it on the left side as well, so basically the back button is positioned on the top right side of the phone when holding it on landscape. Do you have any other idea of what may be causing the problem? I'm using swiftkey application, but the problem happened before with original keyboard and other keyboard apps. Also, It's not a firmware issue since I installed samsung original firmware (before the movistar firmware was installed) and the problem existed before and then.

Any kind of help you can provide will be highly appreciated since the whole phone is working great but that small issue.

Thanks again!

Regards

I'd definitely take the phone back to wherever you purchased it for a replacement, as this is a major issue, making the phone unusable.

Sorry to hear that you're having problems w/a brand new phone & hopefully your 2nd one will work as it should, as this is a great phone. Hardware failures are rare, but, a few are bound to slip through the process (as w/any product) & unfortunately you ended up with one that did.

I've been there myself w/a tablet from another manufacturer (who made things right) & I hope that you give SAMSUNG a chance to do so as well, as this is one great phone, one which I plan on using for a long time, even after my upgrade becomes available mid-2013.

 

[Araya3003]

I'd definitely take the phone back to wherever you purchased it for a replacement, as this is a major issue, making the phone unusable.

Sorry to hear that you're having problems w/a brand new phone & hopefully your 2nd one will work as it should, as this is a great phone. Hardware failures are rare, but, a few are bound to slip through the process (as w/any product) & unfortunately you ended up with one that did.

I've been there myself w/a tablet from another manufacturer (who made things right) & I hope that you give SAMSUNG a chance to do so as well, as this is one great phone, one which I plan on using for a long time, even after my upgrade becomes available mid-2013.

Hi, I appreciate your answer very much!

I highly doubt they'll replace my phone since I replaced the movistar firmware, so I think they will notice it....

I will have to learn and live with this problem. :S

Thanks again for your help!

 

[john_g]

I don't see why you should get stuck with a faulty phone - in your place I'd wait to see whether they notice the firmware has changed and, if they try to use that as an excuse to get out of their warranty obligations, I'd say that I only changed to Samsung firmware in an attempt to cure the problem.

I don't know your original firmware, but you might be able to find it on Samsung Updates | Latest firmware for your Samsung phone! Not affiliated with Samsung in any way.

I don't think this is related to your issue, but the only time I see my keyboard disappear is if I try to type into a web page before it has fully loaded, which is kind of understandable.

 

[Araya3003]

I don't see why you should get stuck with a faulty phone - in your place I'd wait to see whether they notice the firmware has changed and, if they try to use that as an excuse to get out of their warranty obligations, I'd say that I only changed to Samsung firmware in an attempt to cure the problem.

I don't know your original firmware, but you might be able to find it on Samsung Updates | Latest firmware for your Samsung phone! Not affiliated with Samsung in any way.

I don't think this is related to your issue, but the only time I see my keyboard disappear is if I try to type into a web page before it has fully loaded, which is kind of understandable.

Hi John,

Thanks for your answer! Actually you're right! It may worth the try... I think it'll be better to claim the warranty and try to get a replacement!

I appreciate your help