Help How to totally wipe clean Samsung Galaxy Note II?

[The Progen]

I got this Note II just last week which the damned shop staff must have fooled around a bit because it has this little image hidden somewhere inside promoting some Japanese adult video site. I've tried wiping the partition and user data thing clean a few times. Formatted the micro SD card a few times too but it's still there. Seems like it's hidden in the phone itself because it'll come back after a while even without the micro SD card inside.

The image is called Untitled-1.jpg and it can't be deleted or moved. It can only be edited or shared. Those are the two options and nothing else.

Does anyone here know how to do a real wipe of the phone? It's kind of troublesome for me to bring it back to the shop because it was bought from another state by a friend as a gift.

ps. The virus or whatever seems to be hidden in the phone itself because I've tried to wipe the partition and done a factory reset a few times without the micro SD card inside and it's still there.

 

[Metroid Prime]

Moved to Samsung Galaxy Note 2 section where the members here might know what to do.

 

[Deleted User]

Settings> Back up and rest> personal data> tap Factory data reset.

 

[The Progen]

Settings> Back up and rest> personal data> tap Factory data reset.

Doesn't work. Have tried it MANY times with and without the micro SD card inside. Even got desperate and did a clean without the SIM card. Damned Full JAV movies image is still inside the gallery and the most frustrating is that it cannot be deleted because there's no Garbage Bin icon available when it comes to that image.

 

[Metroid Prime]

Is the device rooted? Have you tried returning it for a replacement?

 

[The Progen]

Is the device rooted? Have you tried returning it for a replacement?

Not rooted. Stock as hell running Android 4.1.2.. Can't return it because it was bought from another state across the sea and the local Samsung agent probably won't entertain a replacement since it'd appear to be the dealer's fault.

 

[lcneed]

Usually unexpected ad image popping up on your Gallery is from one of the free app you downloaded. It probably set some kind of read only flag on the image so you cannot delete it. Have you tried using the PC to delete it? Connect your phone to a PC and see if you can find the image using Window Explorer?

 

[andygu3]

What file explorer are you using? Maybe try es file explorer and delete the image that way. Might not be an option for you but rooting could open the phone up more for deleting unwanted/unneeded files off the phone

 

[The Progen]

The image doesn't reveal its location. I'm using the stock file manager since the phone's not rooted.

 

[ceva321]

why did you buy an used phone???

 

[andygu3]

The image doesn't reveal its location. I'm using the stock file manager since the phone's not rooted.

I would still try a different file explorer and see if it does reveal its location

 

[The Progen]

why did you buy an used phone???

It's a new phone. Maybe someone had a run on it and clicked on something he / she shouldn't have.

Anyway, I've gotten the phone rooted. Tried AndExplorer. No use because the search feature is only in the paid version. Will try a few other file managers. It doesn't appear in Windows Explorer when connected via USB. This is one tricky bastard.

 

[the_reader]

Maybe a useless to do, but try this anyway:

Go to Settings -> Applications -> All -> Gallery -> Clear cache

I suggest this because I had a Picasa image that somehow was downloaded from when I setup my Gmail and never leaves my gallery. It could not be deleted/removed, and it annoyed me until I tried that method.

Once again, this is probably unrelated but it doesn't hurt to try.

 

[Frisco]

1. Turn the power off. If your Note is frozen or sluggish pull the battery out and reinsert it.
2. Hold the Volume Down button.
3. Press and hold the Power button until the device turns on.
4. You are now presented with a menu that allows for Fastboot, Recovery and Clear Storage.
5. Select Clear Storage by pressing the Volume Down button.
6. Press and release the Power button.
7. Now simply confirm your decision: Volume Up for Yes and Volume Down for No.

 

[ceva321]

It's a new phone. Maybe someone had a run on it and clicked on something he / she shouldn't have.

I'm sorry but that does not make sense..

 

[ceva321]

Maybe a useless to do, but try this anyway:

Go to Settings -> Applications -> All -> Gallery -> Clear cache

I suggest this because I had a Picasa image that somehow was downloaded from when I setup my Gmail and never leaves my gallery. It could not be deleted/removed, and it annoyed me until I tried that method.

Once again, this is probably unrelated but it doesn't hurt to try.

The correct way of deleting picasa photos from your phone is NOT that way but from the picasa web site only! Once deleted from the website it is gone forever from your phone

 

[ptqd39277]

1. Turn the power off. If your Note is frozen or sluggish pull the battery out and reinsert it.
2. Hold the Volume Down button.
3. Press and hold the Power button until the device turns on.
4. You are now presented with a menu that allows for Fastboot, Recovery and Clear Storage.
5. Select Clear Storage by pressing the Volume Down button.
6. Press and release the Power button.
7. Now simply confirm your decision: Volume Up for Yes and Volume Down for No.

1. Press and hold [Power] + [Volume Down]. It will take you to bootloader.
2. Select [Boot Recovery] using volume buttons ([Up]/[Down]).
3. Wait until you see an android lying belly-up.
4. Press [Power] + [Volume Up] simultaneously. It will take you to stock recovery.
5. Using volume buttons, select [Wipe Data/Factory Reset]
6. Done.

 

[Ko0rLop2]

Factory Reset your phone. Always save data backups well to avoid data loss troubles.