Help Slow 4G/3G speeds

[transitmike1]

Hello my name is Miguel this is my first post here so bar with me please,

I have the Samsung Galaxy S2 (White) for Boost Mobile, I have had this phone since December 2012, I also live in Queens NY, I have been noticing that my 3G and 4G speeds have been really low lately and also my Signal bars fluctuate alot from 1 bar to full, I would like to know if this is a fault with the device or problems in my area with the service. If its problems in my area how would i find out, What i have done so far is I updated my PRL its version 61009 and I have Android Version 4.0.4 incase that helps. I have contacted Boost and they tell me that my area is receiving this Sprint Vision Upgrade, and what ever date and time of completion they keep giving me does not matter my speeds are horrible, alot of times. I used to get good speeds regularly but as of late its next to none I have to remain on wifi when ever possible. I would really appreciate if someone can help me with this issue and point me to the right direction, I Really love this phone and i want to get the most out of it. Thanks

 

[janathan]

happened with me also, i am in south MD. they said the same thing to me as well. lasted for almost 2 months, i was also getting bad call signals as well during that time .... i was on the verge of drooping boost and to other carrier.

 

[Mechman02]

It has always been pretty slow for me in Utah. It seems even slower lately. I have just resigned myself to the fact that the Sprint network is not great. But, it works for me and they price is right.

 

[albanymike]

I always up date my profile, if that does not work I resent the data connection ##72786# Seems to get me 3 to 5 hundred k and 3 to 4 megs on 4G

 

[transitmike1]

Thanks every one i will try, everyone methods i appreciate the response

 

[transitmike1]

I have tried said methods still the same thing thanks for your help i am going to give up

 

[FLAWLESSVW]

Just to be sure, you are completely stock, not rooted or anything? I had a massive decrease in 4g speeds AFTER rooting and can tell you how to correct that but if you're bone-stock it's irrelevant.

And don't give up. It's a sweet phone. Complain to Boost if stock or keep up on the forums for help, there's a wealth of knowledge here. I know it sucks waiting and not having the device perform the way it should but once it's straightened out you'll really like it!

 

[transitmike1]

Just to be sure, you are completely stock, not rooted or anything? I had a massive decrease in 4g speeds AFTER rooting and can tell you how to correct that but if you're bone-stock it's irrelevant.

And don't give up. It's a sweet phone. Complain to Boost if stock or keep up on the forums for help, there's a wealth of knowledge here. I know it sucks waiting and not having the device perform the way it should but once it's straightened out you'll really like it!

Thanks flawless i appreciate it verymuch i am not rooted and I feel like i am not getting what i pay for i just want to have my speeds thats why I bought this phone and to Get only 200kbs on 4g is just frustrating.

 

[Codegerm]

Thanks flawless i appreciate it verymuch i am not rooted and I feel like i am not getting what i pay for i just want to have my speeds thats why I bought this phone and to Get only 200kbs on 4g is just frustrating.

Your 4g is connected?! I would say that is a very poor signal area. I got 1767kbps on 3g

You haven't by chance passed the 2.5gig in the month have you?

 

[transitmike1]

Your 4g is connected?! I would say that is a very poor signal area. I got 1767kbps on 3g

You haven't by chance passed the 2.5gig in the month have you?

No where near that i an only at 650mb currently its mind boggling i don't understand according to my coverage map i have everything ours solid coverage supposedly.

 

[FLAWLESSVW]

Jeez... Yeah at those speeds I'd be pretty pissed too.

I'd work through the ranks with boost service until I got a satisfactory resolution. At least some monthly credits until their apparent issue in your area is resolved.

Do you have that direct # for Boost service that gets you to a live rep? 877-438-8643 is what I copied. Haven't tried it yet though.

 

[transitmike1]

Jeez... Yeah at those speeds I'd be pretty pissed too.

I'd work through the ranks with boost service until I got a satisfactory resolution. At least some monthly credits until their apparent issue in your area is resolved.

Do you have that direct # for Boost service that gets you to a live rep? 877-438-8643 is what I copied. Haven't tried it yet though.

Thanks for your help flawless i will try to be more patient and wait i hope that its resolved pronto

 

[transitmike1]

These are my speeds with 4G in my neighborhood in NYC Pretty Impressive dont you think!!!!!!!!!!!!

 

[Codegerm]

These are my speeds with 4G in my neighborhood in NYC Pretty Impressive dont you think!!!!!!!!!!!!

That is way too SLOW for being on 4g 0.12Mbps?! (120kbps) I am on 3g and got 1767kbps (1.76 Mbps)

 

[transitmike1]

That is way too SLOW for being on 4g 0.12Mbps?! (120kbps) I am on 3g and got 1767kbps (1.76 Mbps)

I spoke to boost mobile and they told me that I will not receive any credits for it because They told me that since our phones can connect to the service no credits will be given citing that speeds are not guaranteed. So in essence they told me that I am screwed basically. So much for that i guess!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Codegerm]

did you do a scrtn reset?

 

[transitmike1]

did you do a scrtn reset?

Yes like ten times still the same problem

 

[Codegerm]

hmm have any friends near you having the same issue?

 

[transitmike1]

hmm have any friends near you having the same issue?

Yes my wife she has the transform ultra and having the same issue with the 3g 0.4 kbps

 

[Codegerm]

Then we know it isn't your phone. It is also odd that your upload speed is faster than your download. Have you traveled to a different place and got better speed?

 

[transitmike1]

Then we know it isn't your phone. It is also odd that your upload speed is faster than your download. Have you traveled to a different place and got better speed?

Have not tried that yet but i hope that my speeds get better soon

 

[Codegerm]

Have not tried that yet but i hope that my speeds get better soon

I does sound like they are working on it and may have a tower down or something.

 

[albanymike]

find out were your towers is? mines6 blocks up and it get congested. Like i said update profile ##72786# up date prl. I'd got to straight talk but you only get 2mb a month. That uses att or verizon.

 

[Codegerm]

find out were your towers is? mines6 blocks up and it get congested. Like i said update profile ##72786# up date prl. I'd got to straight talk but you only get 2mb a month. That uses att or verizon.

You can manually update profile and PRL without doing the entire SCRTN reset. Doing the ##72786# makes the phone do the reactivation process. which takes a bit to complete. You can go into settings/system updates and check for a new PRL or do a profile update much easier.

 

[transitmike1]

I am noticing a trend my speeds come in in the dead of night and during the day no speeds Like its being throttled during the day and opens up at night really strange