Help Readers Hub vanished

[mjazjill]

from day one i got my note 2, that was December 2012, i enjoyed reading books thru READERS HUB. 2 weeks ago, i found out that this application does not appear on phone applications anymore. i connected note 2 to my laptop to check the app if its gone, but its still there. also my books are there too. please please help me put back READERS HUB to my phone application

 

[Frisco]

from day one i got my note 2, that was December 2012, i enjoyed reading books thru READERS HUB. 2 weeks ago, i found out that this application does not appear on phone applications anymore. i connected note 2 to my laptop to check the app if its gone, but its still there. also my books are there too. please please help me put back READERS HUB to my phone application

Hello mjazjill.

I wonder three things: 1. did you inadvertently hide the app, as that feature is available to remove unneeded app icons from the app drawer, and 2. has your device received an update "OTA" (over the air) from your carrier or Samsung? 3. did a portion or all of the app reside in internal memory, or on the external, removable sd card? There is a possibility of corruption if it was on the sd card (not likely, as the sd card is generally used for media).

I'd try first clearing cache in the recovery area:

- power off the device
- hold three buttons at once: the volume up + the home button + the power key
- release them all at the same instant as soon as you see the little Android robot appear on the screen (right after the white "galaxy" logo appears)
- use the volume down key to navigate to "wipe cache"
- briefly press the power button to activate the wipe
- the "reboot now" will then be highlighted, press the power key for the device to reboot

That may remedy the issue. Let us know.

 

[mjazjill]

Hello mjazjill.

I wonder three things: 1. did you inadvertently hide the app, as that feature is available to remove unneeded app icons from the app drawer, and 2. has your device received an update "OTA" (over the air) from your carrier or Samsung? 3. did a portion or all of the app reside in internal memory, or on the external, removable sd card? There is a possibility of corruption if it was on the sd card (not likely, as the sd card is generally used for media).

I'd try first clearing cache in the recovery area:

- power off the device
- hold three buttons at once: the volume up + the home button + the power key
- release them all at the same instant as soon as you see the little Android robot appear on the screen (right after the white "galaxy" logo appears)
- use the volume down key to navigate to "wipe cache"
- briefly press the power button to activate the wipe
- the "reboot now" will then be highlighted, press the power key for the device to reboot

That may remedy the issue. Let us know.

woooha!!! hope ill be able to do the things you said! if i am not able to do it correctly, will my phone blow up? ....ILL LET YOU KNOW. wish me luck and thank you so much for replying.

 

[mjazjill]

thank you so much! READERS HUB is back! yipeeeee

 

[Frisco]

thank you so much! READERS HUB is back! yipeeeee

Happy to help.

 

[josnuggles]

Hi. I have a Note II. My readers hub has been forced to update to Samsung hub and now I have lost all my purchased books. I have to update as no other option. I cleared cache as above but no joy

Can anyone advise please?

 

[NeoGrandizer]

Launch Samsung hub and then press the menu button. Select Purchased and a list will populate your past purchases. You can narrow down your list with the 2 drop down menus at the top. Your purchases books should show.

 

[josnuggles]

Launch Samsung hub and then press the menu button. Select Purchased and a list will populate your past purchases. You can narrow down your list with the 2 drop down menus at the top. Your purchases books should show.

I've done that and it shows no purchased books but prior to the update I can see them on the bookshelf. I just can't click on them as I have to either update or exit.

 

[NeoGrandizer]

Are you logged into the Samsung account that your books are connected to? Is the device linked to the account? That's the only other possibility I can think of that can cause this.

Otherwise you might need to dig out your old email confirmations and talk to support.

 

[costelj]

Hi, my Samsung tab wanted me to do an update the other day and since then the books I had downloaded into readers hub, whilst showing are there, don't open. Even those I've read had disappeared although the ones that come with the tab are OK.
Can someone tell me how I get my books back
Thanks