Help Screen Burn In

[SeanPlunk]

I noticed tonight that my wife's GS3 has pretty severe screen burn in. I tried running a few apps to fix the problem, but no luck. Has anyone gotten Samsung to replace one under warranty? I believe the stock warranty is a year, but I couldn't confirm that online.

Thanks!

 

[GTWalling]

The warranty is a year, but it may not be covered. The OLED screen is susceptible to burn-in. They may claim user error by leaving the screen on too long. You may try the Insurance and see what they say.

Screen burn-in - Wikipedia, the free encyclopedia

 

[SeanPlunk]

The warranty is a year, but it may not be covered. The OLED screen is susceptible to burn-in. They may claim user error by leaving the screen on too long. You may try the Insurance and see what they say.

Screen burn-in - Wikipedia, the free encyclopedia

We have insurance on it, but I don't want to pay the deductible. The problem is that she uses it as an alarm and lets it charge at night. Once it finishes charging the screen turns on for some reason and displays a static image. I haven't figured out a way to disable that from happening.

Really annoying actually.

 

[SeanPlunk]

Anybody else have the same problem?

 

[Szadzik]

I play one game with a lot of colourful elements in one place and since the beginning of 2012 have played it over 30 000 times. No trace of burn in on my S3 or the previous phone.

 

[nailzer]

I noticed tonight that my wife's GS3 has pretty severe screen burn in. I tried running a few apps to fix the problem, but no luck. Has anyone gotten Samsung to replace one under warranty? I believe the stock warranty is a year, but I couldn't confirm that online.

Thanks!

In Settings under Display look at Touch Key Light Duration and make sure it's not set to always on. Also under Display check Screen Timeout and adjust it to 30 seconds or less.

 

[The_Chief]

My Darling Bride has a Galaxy S3. With a Samsung dock. The dock is presumably there, intended to charge the phone overnight while putting on a screensaver... it's designed that way. And now, the screensaver is burned in the phone's screen. A big blur where the time is, and little blurs where the calendar is. And blurs for the app shortcuts at the bottom.

You would think this would be a warranty issue, since Samsung designed it to display the same image, in the same position, all night long, every night.

You would think that Samsung would have chosen screensavers that move, change, or otherwise shift so as not to cause burn-in.

I believe I will call Samsung and let them know that this phone, still in the one-year warranty, was used as intended with Samsung products and has screen burn-in as a result.

I will report back what they have to say.


EDIT: Here is a portion of the chat I am having:

Sherard S: I see that your device is under warranty. I can process a service ticket for your phone.
Sherard S: As per the Samsung repair policy, Turn Around Time in detail as 2 business days to receive, 5 to 7 business days to repair and 2 business days to ship back to you.



Okay, chat is over and I already have the shipping label in my inbox! Basically I explained that I used only Samsung accessories, as intended, it wasn't dropped or damaged... and as a result of Samsung's decision to use a static screensaver, I have screen burn-in. He agreed, opened the ticket and sent my shipping label! With less than ONE MONTH left on the warranty!

NOTE: I did NOT use Verizon or Assurion. I went straight to Samsung. Your result may vary depending on the person you deal with... but be nice but firm, and be convincing. Most importantly: be nice. You will always attract more flies with honey than with vinegar.

 

[SebaKL]

We have insurance on it, but I don't want to pay the deductible. The problem is that she uses it as an alarm and lets it charge at night. Once it finishes charging the screen turns on for some reason and displays a static image. I haven't figured out a way to disable that from happening.

Really annoying actually.

Go to Setting - Developer Options - make sure the "Stay Awake" (Screen will never sleep while charging) is NOT checked.

While it will not reverse the in-burns, perhaps prevent further ones.

 

[natnat]

I have been careful not to leave my screen on over night as the first alarm app I downloaded had a time display that slowly moved around the screen to prevent screen burn. I wouldnt have known anything about it without this warning.

 

[John P]

I'm in the UK, maybe it varies in other countries, but Ive just checked my warranty card, and its says;

"Samsung warrants this product as free of defects in material, design and workmanship for the period of twenty four (24) months from the original date of receipt of the product (**or 6 months for batteries**)"

 

[GTWalling]

My Darling Bride has a Galaxy S3. With a Samsung dock. The dock is presumably there, intended to charge the phone overnight while putting on a screensaver... it's designed that way. And now, the screensaver is burned in the phone's screen. A big blur where the time is, and little blurs where the calendar is. And blurs for the app shortcuts at the bottom.

You would think this would be a warranty issue, since Samsung designed it to display the same image, in the same position, all night long, every night.

You would think that Samsung would have chosen screensavers that move, change, or otherwise shift so as not to cause burn-in.

I believe I will call Samsung and let them know that this phone, still in the one-year warranty, was used as intended with Samsung products and has screen burn-in as a result.

I will report back what they have to say.


EDIT: Here is a portion of the chat I am having:

Sherard S: I see that your device is under warranty. I can process a service ticket for your phone.
Sherard S: As per the Samsung repair policy, Turn Around Time in detail as 2 business days to receive, 5 to 7 business days to repair and 2 business days to ship back to you.



Okay, chat is over and I already have the shipping label in my inbox! Basically I explained that I used only Samsung accessories, as intended, it wasn't dropped or damaged... and as a result of Samsung's decision to use a static screensaver, I have screen burn-in. He agreed, opened the ticket and sent my shipping label! With less than ONE MONTH left on the warranty!

NOTE: I did NOT use Verizon or Assurion. I went straight to Samsung. Your result may vary depending on the person you deal with... but be nice but firm, and be convincing. Most importantly: be nice. You will always attract more flies with honey than with vinegar.

Are you certain it is going into screensaver mode. Mine does move around the screen every few seconds.

https://www.dropbox.com/s/k44wgshf7emh8z9/Screenshot_2013-02-08-08-55-47.png
https://www.dropbox.com/s/f2rkugd181j318k/Screenshot_2013-02-08-08-56-49.png

 

[The_Chief]

Are you certain it is going into screensaver mode. Mine does move around the screen every few seconds.

Very sure, GTW.

Has the time at the top of the screen (it's a vertical dock), calendar in the middle and icons at the bottom. That screen is only accessed when I put it in the dock. Now the screen has horrible ghosting and burn.

BTW, "Stay awake while charging" in Developer Options is UNCHECKED.

 

[davoid]

Screensavers were traditionally used to save CRT displays from burn-in, by replacing the static desktop with a moving image. To have a static screensaver is an oxymoron. It's not going to be saving any screens. Bit of a fail there Samsung...

 

[YankeeDudeL]

Yeah, it's true, the S3 is susceptible to burn-in. One of our display S3s is running a demo, but only moves when you play with it, otherwise it's always awake.

 

[The_Chief]

DudeL! Where on earth have you been hiding?

One way to determine the severity of screen burn-in is to open the camera app, point the camera at a blank, white sheet of paper (or bright white wall) and look around the screen for ghosted images. I will find a screensaver for her S3 that MOVES before it comes back from the factory.

 

[GTWalling]

Very sure, GTW.

Has the time at the top of the screen (it's a vertical dock), calendar in the middle and icons at the bottom. That screen is only accessed when I put it in the dock. Now the screen has horrible ghosting and burn.

BTW, "Stay awake while charging" in Developer Options is UNCHECKED.

Did you check my screen shots posted? The screen saver does not have any icon at the bottom.

 

[The_Chief]

Did you check my screen shots posted? The screen saver does not have any icon at the bottom.

No idea what screensaver that is, GTW. Hers is the static dock mode screen. I don't have a screenshot of it, but it's quite burned in...

 

[SUroot]

I'm in the UK, maybe it varies in other countries, but Ive just checked my warranty card, and its says;

"Samsung warrants this product as free of defects in material, design and workmanship for the period of twenty four (24) months from the original date of receipt of the product (**or 6 months for batteries**)"

This is an EU thing. Good for us...

 

[sleedeane]

Warranty covered my S2 when the Swype keyboard burned into the screen. There was no way they could say I kept any image on the screen too long to cause it.

 

[The_Chief]

I'll SHOW you folks what I'm talking about here...

This is her screen dock screen saver. Time, calendar, weather, and four quick-launch icons along the bottom:




And NOW the problem: look at her unlock screen, along the bottom, you can see the ghosted images of those four quick-launch icons. Burn-in!



Thankfully we have Carbon, which is a root-free app backup utility available in Play. We'll back this puppy up to the SD card and then do a restore when her phone comes back. THEORETICALLY it should almost be like nothing happened - except her call log and messages will be toast.

With her 1-year warranty expiring in a few weeks, I think I'll root it before handing it to her, just for backups and maintenance purposes

 

[Liamo_210]

I've had an s3 for a while and after close inspection I can safely say mine as suffered no screen burn in but maybe that's because I don't use a screensaver.

 

[The_Chief]

I'll tell you what, Liam: if I can't disable that stupid dock screen, I'm ditching the dock. Next year when she's up for another phone ( Galaxy S5? Nexus 6? A Jitterbug? ), I don't want to be stuck trying to sell a phone with screen burn.

 

[Liamo_210]

So no hope on getting it repaired or returning it then?

 

[The_Chief]

This one, absolutely! But seeing that the warranty expires March 5, I wouldn't hold out a lot of hope on another free screen job a year from now. That's what I meant

 

[Liamo_210]

Oh OK. Hopefully there's a way to switch off the static screen when docked.