As an employee of a major carrier, I can tell you this app is indeed not created in your best interest. While it can be a big money saver in unwarranted product returns , and help the elderley and ill tech savvy keep their devices running, because they had their network settings on WiFi only or had 4g turned off. It is not a benifit to people like you and me. The permissions of this app set the tone for what is gathered, and its not a paranoid delusion. This app acceses all permissions in every level, if you were having a problem with your phone and wanted Verizon to remotely take a look, wouldnt you think permission would be granted then? The fact us by owning or forcefully owning this app you agree to have all aspects of your phone read and monitored at all times. This could be for tether information, or perhaps braking a software license agreement. The major focus with these carriers is to make money, with this app on your phone it can gather any information about its users, remotely and when ever it pleases. To market services, sell off information , cap heightened data use, and to know what your up to. A good application for your benefit doesn't require reading your internet browser history.
