Well, at least one of the reasons...
I've taken on the philosophy to avoid chain restaurants whenever possible (I do have young kids, so some visits are inevitable) and dine at local owned establishments. This underlines why I do it.-
We recently traveled from Tampa airport. When we arrived for our flight we found a Chili's Too adjacent to our gate. The kids were hungry, they served breakfast and were ultra convenient. We were seated, given menu's and promptly ignored. After 15 min, a couple was seated next to us and immediately served. We got up to leave and told the manager of our (mis) treatment. Instead of an apology or any attempt to keep us there, he blamed the server and started to berate him. We left and while on (the long) line at the Starbucks down the terminal, I used the Chili's web site to lodge a complaint....Which since I never received any "you're important to us, we'll respond immediately" response, was also ignored. Waited a week and sent a complaint about the lack of response to my previous complaint and after 3 days , apparently was ignored again? And yes, I checked my spam folder.
Thank you Chili's for strengthening my resolve to resist my kids requests to eat at some heavily marketed cafeteria quality food serving restaurant and instead take chances on the unknown local places.
I've taken on the philosophy to avoid chain restaurants whenever possible (I do have young kids, so some visits are inevitable) and dine at local owned establishments. This underlines why I do it.-
We recently traveled from Tampa airport. When we arrived for our flight we found a Chili's Too adjacent to our gate. The kids were hungry, they served breakfast and were ultra convenient. We were seated, given menu's and promptly ignored. After 15 min, a couple was seated next to us and immediately served. We got up to leave and told the manager of our (mis) treatment. Instead of an apology or any attempt to keep us there, he blamed the server and started to berate him. We left and while on (the long) line at the Starbucks down the terminal, I used the Chili's web site to lodge a complaint....Which since I never received any "you're important to us, we'll respond immediately" response, was also ignored. Waited a week and sent a complaint about the lack of response to my previous complaint and after 3 days , apparently was ignored again? And yes, I checked my spam folder.
Thank you Chili's for strengthening my resolve to resist my kids requests to eat at some heavily marketed cafeteria quality food serving restaurant and instead take chances on the unknown local places.